Job Description

Position Title: Membership Representative Position Code: RpWelMemSl-8215

Department: Del E. Webb Wellness and Rehabilitation Center Oracle Code: RpWeMemSl-8215

Reports to: Director/Manager Safety Sensitive: ☒ Yes ☐ No

Exempt Status: ☐ Yes ☒ No

Works under the supervision of Supervisor or designee. First contact for potential members. Assists members in all areas, maintaining a high retention rate by professionally and effectively assisting members with any and all problems, questions, and/or issues.

Key Responsibilities

• Assist potential members; answers questions; refers to appropriate staff when necessary; completes new registration and assessment forms; answers phones; conducts tours
• Assist Member Service staff with handling changes, and/or questions in member accounts, including downgrades, holds, resignations, etc..
• Track interest profiles, call members and inform them of upcoming events.
• Complete suggestion/concern cards insuring they are handled correctly.
• Keep all brochures/registration forms current and available.
• Sell gift certificates.
• Attends mandatory staff meetings.
• Contacts members when appropriate for membership needs.
• Performs other duties as assigned.

Qualifications

Education: N/A

Certification: HeartSaver CPR/AED certification through American Heart Association OR Basic Life Support through American Red Cross or American Heart Association. **

* * These are two different certificates; only one is required.

Preferences

Education: High School diploma or GED Equivalent or college level degree.

Experience: One year of experience in customer service.

Special Position Requirements

Exposure Categories:

• Category II: Expected duties have possible, but not routine, potential for exposure to blood, body fluids or tissues.
• Other potential hazards: Electrical due to various computer/office equipment being utilized.

Work Requirements

• Able to answer phones, speak clearly and professionally.
• Develops positive interaction and communication with members, guests, staff.
• Understand wellness center programming, cost structure, and processes.
• Able to consistently stand and walk throughout facility; some bending, stooping, lifting of 10-20 pounds.
• Able to hear calls for help.

Date Staff Position Description Created / Revised: 3/26/2019; 06/17/2020; 11/14/2025; 4/15/2026