Job Description

Membership & Premium Experiences Manager

Are you a relationship‑driven commercial leader who loves creating unforgettable experiences?

We manage some of Dunedin’s most iconic venues, including Forsyth Barr Stadium and the Dunedin Centre and are seeking a dynamic Membership & Premium Experiences Manager to lead our premium hospitality and membership programme.

This is a rare opportunity and as a key member of our commercial team, you’ll be both a strategic thinker and a hands on operator, someone who can develop long-term plans while also being visible on event days, hosting clients and ensuring flawless delivery.

Why You’ll Love This Role

• Work with a high‑profile portfolio at one of New Zealand’s most recognisable venues
• Lead and grow a market‑leading membership and premium hospitality programme
• Build genuine, long‑term relationships with VIP members and corporate partners
• Be at the heart of major events, concerts, sporting fixtures and premium hosting functions
• Join a values‑driven team that’s Southern proud, nimble, and relentlessly customer‑focused

What You’ll Be Doing

• Lead the strategy, development and delivery of premium membership and hospitality offerings
• Drive the sales and renewals of memberships and premium hospitality products
• Manage and nurture high-value member and corporate relationships
• Deliver exceptional event‑day hosting and premium experiences
• Develop new premium products and identify revenue opportunities
• Oversee membership communications, newsletters, surveys and engagement campaigns
• Manage contracts, pricing structures and premium package components
• Build and maintain meaningful relationships with key stakeholders and commercial partners

What You’ll Bring

• 3–5+ years’ experience in stakeholder, client or account management
• Outstanding communication and relationship‑building skills
• Ability to perform under pressure with multiple priorities on the go
• Strong commercial acumen and strategic thinking capability
• Tech‑savvy with CRM/database experience
• A confident, proactive leader with a customer‑first mindset

Why DVML?

DVML exists to deliver exceptional event experiences that strengthen our region.

Our culture is built on values that anchor everything we do — Southern proud, nimble, solutions‑focused, collaborative, and tenacious.

Ready to Create Something Exceptional?

If you’re driven to deliver premium experiences and build meaningful partnerships, we’d love to hear from you.

Apply today or feel free to email michelle.johnston@dunedinvenues.co.nz to request a job description or to ask any questions. If you are already sold, please continue through to the application process including your resume and cover letter.

Applications will close on 1st March 2026, however we will be reviewing applications as they are received and may appoint prior to that date if we find the right person for DVML.