Coming very soon, Delano London will bring the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering. Delano London will also be bringing their membership club to the UK for the first time.
Delano Members' Club is a curation of the world’s most accomplished, creative and curious minds. A global community for high performers and the cultural elite. A collective of design, hospitality, and experience experts. A new generation of Member’s club brought together by the spirit of Delano.
Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.
Joining Delano London means being part of something from the very beginning. It's an opportunity to shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel and members' club that feels distinctly Delano from day one.
We're looking for an organised, connected and proactive Membership Operations Manager, responsible for the day-to-day delivery of the Members Club, ensuring members are onboarded properly and experience an exceptional level of hospitality whenever using the hotel or membership facilities.
This role manages the systems, administration, financial controls and operational processes that support membership revenue and ensure the program runs seamlessly, accurately and consistently. The Membership Operations Manager oversees the full membership lifecycle from application and onboarding through to payments, renewals, access and member administration, while providing reliable reporting and operational support to the Director of Membership.
What's in it for you?
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
