The Standard Hotel

Membership Manager

The Standard Hotel  •  $70k - $75k/yr  •  Miami Beach, FL (Onsite)  •  2 months ago
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Job Description

Job Location: The Standard Spa, Miami Beach - MIAMI BEACH, FL 33139
Position Type: Full Time
Salary Range: $70,000.00 - $75,000.00 Salary/year
Job Shift: FlexibleRole

Summary
The Membership Manager is the heart of the membership experience a connector, a curator, and a systems builder. This role exists to deepen every member’s relationship with their health, wellness, and sense of belonging within our community. Working closely alongside the Spa & Membership Director, this person leads day-to-day member engagement while building the operational infrastructure that elevates the department’s quality, consistency, and long-term impact.
REPORTS TO: Spa Director & Membership Director
DIVISION: Spa / Membership
LEVEL: Management
CORE FOCUS: Member experience, wellness connection & departmental systems
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- - - Experience & Background
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- - - - College degree or equivalent professional experience
- - - - 3+ years in luxury hospitality, wellness, or membership environments
- - - - Proven experience in relationship-based sales & member retention
- - - - Background in CRM tools, membership platforms, or PMS systems
- - - - Fluency in English required; Spanish strongly preferred
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- - - Core Competencies
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- - - - Warm, proactive communicator with genuine hospitality instincts
- - - - Systems-oriented thinker who builds for scale and consistency
- - - - Detail-driven with high standards for accuracy and follow-through
- - - - Collaborative and self-directed in equal measure
- - - - Flexible availability including select evenings, weekends & events
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Member Engagement & Wellness Connection
- Serve as the primary point of connection for members, fostering authentic relationships rooted in their individual health and wellness goals
- Proactively introduce members to spa treatments, wellness programming, and amenities that align with their lifestyle and needs
- Curate personalized recommendations that guide members deeper into their wellness journey — connecting them to the right services, practitioners, and moments
- Respond to member inquiries, concerns, and requests with warmth, urgency, and follow-through
- Champion the health-forward identity of the membership, reinforcing that this is a space for genuine restoration and intentional living
Systems, Operations & Departmental Excellence
- Partner with the Membership Director to design and implement systems that support consistent, high-quality member experiences across every touchpoint
- Own the accuracy and integrity of member records — including membership type, status, payment, and expiration — within the property management and CRM systems
- Build and maintain communication workflows for member outreach, renewals, onboarding, and re-engagement
- Identify operational gaps and bring forward solutions; this role is expected to improve how the department functions, not just maintain it
- Complete membership contracts and administrative documentation in full accordance with property protocols
- Ensure complete confidentiality of all member information and sensitive property data
Community, Programming & Events
- Co-create and execute membership events — from intimate wellness activations to open houses, mixers, and community gatherings that deepen member connection
- Contribute ideas for member features, seasonal programming, and activations during monthly planning sessions
- Collaborate cross-departmentally to ensure members experience seamless transitions between spa, hotel, food & beverage, and other amenities
- Help shape a membership culture where people feel known, cared for, and genuinely part of something
Sales Support & Revenue Partnership
- Support the Membership Director in achieving new member acquisition and retention targets through relationship-led, consultative engagement
- Share contact records and pipeline updates consistently to enable coordinated, timely follow-up
- Engage prospective members with an experience that reflects the value and lifestyle our membership represents
- Respond to owner and investor contacts with professionalism, facilitating their needs across the property
Physical Requirements
- Ability to stand, sit, or move through work areas for extended periods, up to a full shift
- Capacity to transport supplies up to 15 lbs within the spa and hotel environment
- Comfortable working in variable indoor and outdoor conditions
- Ability to reach and navigate within the physical workspace as needed
The Standard Hotel

About The Standard Hotel

The Standard is the most powerful brand in the lifestyle hotel business.

Founded in 1999, The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond.

Launched originally in Hollywood, The Standard has now opened properties in marquee locations across the globe including in New York, Miami, London, the Maldives, Hua Hin, Ibiza, Singapore, Melbourne and Bangkok. Standard hotels in Lisbon, Brussels, Vienna, Dublin, Brooklyn, Pattaya, Mexico, and Austin are under development.

Standard International has expanded their portfolio with branded residences under development in Miami, Brickell, Lisbon, Phuket and Hua Hin.

The goal of every Standard project—be it a city hotel, a seaside resort, or a rooftop bar—is to defy convention, up the aesthetic stakes, and deliver an experience that only The Standard can.

Industry
Travel & Hospitality
Company Size
501-1,000 employees
Headquarters
New York, New York
Year Founded
Unknown
Website
standardhotels.com
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