Salary: $60-$70,000
Pay Grade: 11
Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Position Focus and Priorities
• Builds meaningful, long-term relationships with members, learning preferences, history, and expectations to support personalized, anticipatory service.
• Oversees all membership platforms, ensuring accuracy of member records, seamless onboarding, data maintenance, preference profiles, and utilization of technology to enhance communication and engagement.
• Manages membership communication, including newsletters, updates, event announcements, reservation confirmations, and personalized outreach.
• Serves as the primary contact for all member inquiries, service requests, and experience enhancements, providing timely and professional follow through.
• Manages monthly invoicing and payment processing, ensuring accuracy, timely delivery, and clear communication regarding billing or adjustments.
• Oversees reservations for restaurant service, lounge experiences, and special events, including VIP planning and high demand game day logistics.
• Coordinates member private events, working alongside culinary and service teams to deliver elevated, seamless experiences.
• Manages front of house staffing, including hiring, onboarding, scheduling, training, and performance coaching for hosts, concierges, and membership service ambassadors.
• Maintains accurate membership data within club systems, including preference logs, communication histories, billing status, and engagement trends.
• Identifies member patterns and trends to support retention, programming decisions, and service improvements.
• Communicates proactively with members regarding schedules, closures, special events, club policies, and new offerings.
• Acts as a change champion, supporting transitions to new platforms, procedures, or service standards.
• Builds strong relationships with Premium ticket team to create a seamless transition.
• Other duties, as assigned.
Curious about Life at Levy? Check it out: Levy Culture
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Levy maintains a drug-free workplace.
Req ID: 1540256
Levy Sector
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DAVID MAJESKI
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Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next. Serving premier healthcare systems, respected educational institutions, world-renowned cultural centers, popular sporting and entertainment venues, and Fortune 500 organizations, Compass Group always finds a way to deliver excellence in nearly any vertical. Ranked No. 1 by industry peers on Fortune’s 2023 list of World’s Most Admired Companies, Compass has also earned a spot on Newsweek’s 2023 lists of America’s Greatest Workplaces for Diversity and America’s Most Trustworthy Companies and is among the Top 50 Companies Changing the World according to Fortune.
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