Job Description

Schedule

M-F, 8am-5pm (40 hours)

What You’ll Do

Objective:

Process work pertaining to the Membership Maintenance job responsibilities and assist members and front-line staff with questions pertaining to those processes. Assist the Membership Maintenance team with achieving key performance goals and service level standards. Cross-train on a variety of Deposit Services processes to further support the overall goals of the department and DCU.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Actively contributes to DCU’s Success Sharing initiatives and practices. DCU’s principles of People Come First, Do the Right Thing, Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position, as well as all applicable regulations
• Performs work functions with attention to detail within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to service level achievement, timeliness of tasks, quality of work, service quality, and others as assigned
• Provide phone coverage to assist the Information Center, Branches, various departments, and members. Answer incoming calls to the Membership Maintenance hunt line
• Process daily work within the service level
  • Answering member requests/ emails
  • Dormancy Flag Removal Report
  • Add/Remove Joint Owner
  • Limited Services
  • Address Changes
  • Reactivate Dormant Accounts
  • Name Change
  • Social Security Number Changes
  • Member Number Change
  • B Notices
  • Compromised Shares and Pins
• Basic knowledge and ability to assist other departments
  • Deceased Memberships
  • Power Of Attorney
• Establish and maintain an effective and positive working relationship with coworkers, supervisors, and members.
• Complete training courses within established guidelines.
• Adhere to DCU’s policies and procedures. Lead by example and always conduct yourself in a professional manner.
• Perform other job-related duties as assigned or requested.
• Complies with regulatory compliance and assigned training requirements.

What You’ll Need

Education and Experience Requirements:

• Six months to one-year related experience, financial institutions preferred
• Prior customer service experience
• Basic PC skills

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$20.50 - $22.60 / hour