Job Description

THE BAMFORD COLLECTION IS A GROUP  OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING  AND NURTURING PEOPLE AND PLANET. 

ABOUT US

At T he Club by Bamford, we are driven by the belief that wellbeing is a collective responsibility, a commitment not only to ourselves, but to the world we inhabit. The Club embodies Bamford’s holistic philosophy through thoughtfully designed wellness spaces, expert‑led therapies, movement studios, and rituals that restore harmony to body and mind. Rooted in nature and guided by craftsmanship, every element of the Club experience reflects our dedication to mindful living. We champion a slower, more intentional rhythm of life, one that nurtures self‑connection, encourages conscious choices, and supports sustainable wellbeing from the inside out. More than a destination, The Club by Bamford is a community, a sanctuary for recalibration, nourishment, and renewal.

ABOUT THE ROLE

The Club by Bamford is seeking a highly organised, service-focused, and proactive Membership Experience Coordinator to join our growing team.

This role is central to delivering an exceptional member experience for our exclusive wellness-focused membership community. Acting as a key point of contact for members, you will support every stage of the member journey, from application and onboarding through to ongoing engagement, retention, and membership administration.

Working closely with the General Manager and wider Club team, you will help ensure the smooth day-to-day operation of membership services, maintain accurate membership records, coordinate events and communications, and support initiatives that enhance member satisfaction and engagement.

The successful candidate will be a natural relationship builder with exceptional attention to detail, strong organisational skills, and a passion for delivering outstanding service within a luxury hospitality, wellness, or membership environment.

SALARY: £30,700 per annum

HOURS: Monday to Friday with flexibility to work some weekends and evenings.

KEY REPOSNSIBILITIES

Member Services and Member Experience

• Act as the first point of contact for members, providing a professional, friendly, and efficient service at all times.

• Manage member enquiries via telephone, email, and in person, ensuring prompt resolution of requests and issues.

• Manage the Membership Inbox and support the administration of membership applications.

• Assist with the onboarding of new members, ensuring a seamless and welcoming experience.

• Conduct first-month check-ins with new members to gather feedback and support engagement.

• Build strong relationships with members and develop an understanding of their individual preferences and needs.

• Support the delivery of a highly personalised member experience that reflects The Club by Bamford's values and standards.

• Assist with club tours and membership presentations for prospective members.

Membership Administration

• Maintain accurate member records, contact details, and payment information within the membership database.

• Support the administration of monthly and annual membership payments and renewals.

• Monitor and track membership renewals, resignations, and key membership performance indicators.

• Coordinate renewal communications in partnership with the Marketing team.

• Ensure all membership documentation and records are maintained accurately and confidentially.

Member Engagement & Events

• Support the planning and delivery of member onboarding, engagement activities, and exclusive Club events.

• Maintain membership and events calendars, ensuring all activities are communicated effectively to relevant teams.

• Assist with member communications, event invitations, and follow-up activity.

• Work collaboratively with operational teams to ensure exceptional delivery of member experiences and events.

Reporting & Operational Support

• Produce regular reports on membership activity, engagement, event attendance, renewals, and other key performance metrics.

• Support the Head of Membership with administration, reporting, and operational projects.

• Assist in developing initiatives to attract new members and improve retention of existing members.

• Contribute ideas and recommendations to continuously improve the member experience.

• Attend Club events and member activities as required, including occasional evenings and weekends.

SKILLS & EXPERIENCE REQUIRED

• Previous experience in a customer service, membership, hospitality, guest relations, or client-facing role.

• Exceptional organisational skills with the ability to manage multiple priorities simultaneously.

• Strong administration skills and excellent attention to detail.

• Outstanding communication and interpersonal skills.

• Ability to build positive relationships with a wide range of stakeholders and members.

• Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.

• Ability to work independently whilst contributing positively to a collaborative team environment.

• Strong problem-solving skills and a proactive approach to resolving issues.

• A professional, discreet, and service-oriented approach.

• Experience within a luxury hospitality, wellness, private members' club, or premium lifestyle environment.

• Experience working with membership management systems, CRM platforms, or booking systems.

• Understanding of member engagement, retention, and customer journey principles.

• Experience supporting events, member programmes, or hospitality operations.

• Passionate about delivering exceptional customer and member experiences.

• Warm, personable, and confident when interacting with members and guests.

• Highly organised with excellent attention to detail.

• Able to work at pace whilst maintaining accuracy and professionalism.

• Flexible and adaptable in a fast-moving environment.

• Takes ownership and accountability for delivering high standards.

• Naturally collaborative and able to build effective working relationships across teams.

• Demonstrates initiative, sound judgement, and a solutions-focused mindset.

• Enthusiastic about health, wellbeing, hospitality, and luxury service.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.