Membership Engagement Manager
Location: LATAM
About TM Forum
TM Forum is an association of over 850+ member companies, which include all of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change. We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support which enables CSPs and suppliers to rapidly transform their business operations, IT systems and ecosystems to capitalize on the opportunities presented in a rapidly evolving digital world. You can learn more at www.tmforum.org
Our vision is to drive the next wave of digital business growth – the digitization of every industry – by providing a common innovation platform to connect businesses, industries, and ecosystems. We do this in a highly practical and agile way through collaboration programs and communities which lead to rapid prototypes – ranging from digital business models to interconnectivity APIs – that have real world commercial applications. Complementing our collaboration programs, the Forum provides thought-provoking digital business research and publications, industry best practices and standards along with training programs to accelerate adoption, and events and workshops which connect top business & IT leaders to learn, network, and develop meaningful partnerships.
The Engagement Manager (EM) will be responsible for driving member engagement, retention, and revenue growth across assigned accounts in Latin America, with a primary focus on Colombia and selected Spanish-speaking LATAM markets. The role requires a consultative approach to account management, business development, and industry relationship building. The successful candidate will act as a trusted advisor to member organizations while representing TM Forum's value proposition across digital transformation, AI, autonomous networks, Open Digital Architecture (ODA), and emerging telecom industry priorities.
Responsibilities
Meet or exceed revenue targets for new memberships, membership renewals, and the sale of TM Forum services and programs, including training, coaching, certifications, conformance programs, events, and industry initiatives.
Manage and grow a portfolio of member and prospect accounts across Colombia and selected Latin American markets.
Develop and execute account plans that drive member engagement, retention, expansion opportunities, and long-term strategic relationships.
Build and maintain a strong pipeline of qualified opportunities through prospecting, networking, referrals, industry events, and executive engagement.
Serve as the primary relationship owner for assigned accounts, engaging stakeholders from operational teams through C-suite executives.
Conduct business reviews and strategic discussions with members to understand priorities, challenges, and opportunities for TM Forum collaboration.
Support sponsorship, exhibition, research, media, and event sales activities by identifying opportunities within assigned accounts.
Maintain accurate opportunity, forecast, account, and engagement records within Salesforce and other reporting systems.
Collaborate closely with Program Management, Marketing, Research, Sales Enablement, and regional leadership teams to ensure member needs are reflected in TM Forum programs and value propositions.
Represent TM Forum at industry conferences, webinars, trade associations, and customer events throughout Latin America.
Build and maintain knowledge of regional telecom, technology, and digital transformation trends to become a trusted advisor to members.
Provide market intelligence regarding competitive activity, regulatory developments, industry initiatives, and emerging challenges facing telecom operators and ecosystem partners in Latin America.
Work effectively across multiple cultures, time zones, and international teams to support regional and global objectives.
Deliver professional presentations, proposals, account reviews, and executive communications in both English and Spanish.
Experience and Requirements:
Essential
5+ years of experience within the telecommunications, technology, digital services, or related industry.
Proven account management, customer success, business development, or consultative sales experience.
Demonstrated ability to build executive-level relationships and engage senior decision-makers.
Experience managing revenue targets, renewals, pipeline development, and customer engagement activities.
Native or near-native fluency in Spanish and English, with exceptional verbal, written, presentation, and negotiation skills in both languages.
Strong understanding of the telecommunications ecosystem, including service providers, technology vendors, cloud providers, and digital service organizations.
Experience using Salesforce CRM and managing forecast, pipeline, and account reporting.
Strong commercial mindset with a track record of achieving growth and retention objectives.
Preferred
Experience working across Latin American markets, particularly Colombia, Mexico, Chile, Peru, Central America, and the Caribbean.
Knowledge of industry transformation initiatives including AI, automation, autonomous networks, customer experience modernization, cloud transformation, and Open Digital Architecture (ODA)
Experience engaging with telecom operators, CSPs, system integrators, and technology partners.
Familiarity with membership organizations, industry associations, standards bodies, or technology consortiums.
Experience presenting at industry events, conferences, or executive workshops.
Personal Attributes
Results-oriented with a strong sense of ownership and accountability.
Customer-centric and skilled at identifying member needs and developing value-driven solutions.
Highly organized with strong project and stakeholder management capabilities.
Strong interpersonal and relationship-building skills.
Self-motivated and able to work independently within a remote and regional environment.
Comfortable operating in a fast-paced, international organization.
Collaborative team player capable of working effectively across cultures and functions.
Additional Region-Specific Language
Location: Colombia (remote)
Travel: Regular travel throughout Colombia and Latin America, with occasional international travel.
Languages: Professional-level fluency in Spanish and English required. Portuguese is an advantage.
Geographic Scope: Colombia with responsibilities extending across selected Latin American markets and strategic regional accounts.
Diversity & Inclusion at TM Forum
At TM Forum, we’re building a workplace where everyone can belong, feel respected, supported and able to do their best work. We welcome talent from all walks of life to join our global community, which is made stronger by the different perspectives, backgrounds and experiences each person brings. We hire based on skills, potential and values, never on assumptions about who someone is or where they come from. We actively work to ensure our recruitment and people practices are fair, inclusive and free from bias.
