Old Colony YMCA

Membership Director

Old Colony YMCA  •  Taunton, MA (Onsite)  •  9 hours ago
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Job Description

The Member Services Director creates and implements membership strategies that support recruitment of new members and retention of existing members; creates a culture focused on belonging, models relationship-building skills (including Listen First) in all interactions; fosters a climate of innovation and resolves problems to ensure member satisfaction. Supervising a department that is the first point of contact for our members and visitors, they will play an integral part in creating a positive and lasting impression of our organization through leadership of the member services representatives. They will accept and display the character values of caring, honesty, respect, and responsibility.

  • PROGRAM/DEPARTMENT RESPSONSIBILITIES:
    • Recruits, hires, trains, develops, evaluates and schedules the welcome center staff coverage and volunteers as needed to maintain the high standards of service and community engagement that Old Colony YMCA is known for
    • Provide ongoing training, feedback and communication to ensure strategies to motivate staff around achievement of organizational goals
    • Ensure success of the expectation that all welcome center staff will “Take a S.E.C. to Smile, Engage and Connect” with all people who enter the lobby area, or the area they are covering at any given time.
    • SUPERVISORY RESPONSIBILITIES:
      • Oversees the recruiting, hiring, training, scheduling, coaching, supervision, management, recognition, evaluation and termination of Welcome Center Staff.
      • Ensures welcome center staff are “rescue ready” to serve as an integral part of the Branch Emergency Action Plan

Qualifications

  • A Bachelor’s Degree in Hospitality, Liberal Arts, Business, Organizational Development, Psychology or equivalent
  • Minimum 3 years’ experience in hospitality or member services
  • Rich history of Customer Service, Communication and Sales Skills, Team Leadership and Project Management success
  • Proven track record of developing authentic and meaningful relationships with others
  • Ability to establish and maintain collaborations with community organizations
  • The ability to make decisions and manage conflicts
  • Requires a flexible schedule to maintain consistency and productivity for this department which runs 7-days a week
  • Ability to push, pull, carry, or lift 50 lbs. on an occasional basis
Old Colony YMCA

About Old Colony YMCA

Website: www.oldcolonyymca.org

Twitter: @OldColonyYMCA

Facebook: www.facebook.com/oldcolonyymca.org

Instagram: @oldcolonyy

YouTube: www.youtube.com/user/oldcolonyymca

Since 1887, Old Colony Y (OCY) has worked tirelessly to effect lasting personal and social change. Old Colony YMCA is a charitable, non-profit Association committed to the development of strong spirit, mind, and body, guided by Judeo-Christian principles, to enrich the quality of life for everyone in our communities. We believe that our mission is to assist all people to develop to their fullest potential and to respond to ever-changing community needs with a focus on youth development, healthy living, and social responsibility.

We are a regional provider of human services and health and wellness programming for children, families, adults, and seniors from many diverse communities. At OCY, we view traditional YMCA services – like fitness, swimming, child care, and camp – through an alternate lens; beyond their explicit benefits to the health and wellness of our members and participants, they are also an opportunity for deeper engagement.

Last year the Y served more than 141,000 people throughout Southeastern Massachusetts at branches in Brockton, East Bridgewater, Easton, Plymouth, Middleboro, Stoughton, and Taunton. While most Ys have a focus on positive youth development, Old Colony Y is unique in our commitment to serve the most “at risk” members of our community, ensuring that everyone has access to OCY services if they should need them. We are committed to strengthening our capacity to respond to changing communities and ensure that everyone (including persons of diverse culture, ethnicity, religion, ability, gender, sexual orientation, socioeconomic level, and skill) have access and are welcomed and fully engaged.

OCY is governed by a 62 member Board who are active, with committees that provide oversight to all aspects of our operations including a Fiscal Committee, a Program Committee which reviews program and quality compliance, as well as tracking progress on strategic planning goals. We are purposefully working toward ensuring that our board and staff are reflective of the communities we serve. As a diverse organization of people joined together by a shared commitment to ensure that everyone has the opportunity to learn, grown and thrive, we strive to provide employment and volunteer opportunities for individuals of all backgrounds.

We offer a vast menu of services and community programs, including:

• Seven full-facility branches (Brockton – Central/Youth, Easton, East Bridgewater, Middleboro, Plymouth, Stoughton, and Taunton)

• A multi-site child care branch (Community Based Child Care) operating 48 sites daily

• Five summer camps (Camp Clark, Camp Satucket, Camp Yomechas, YMCA Camp in Stoughton, and Camp Massasoit)

• A branch serving families experiencing homelessness (Family Services)

• A branch focused on chronic disease and well-being initiatives (Healthy Living)

• Residential/non-residential branch programs for adolescents (Social Services)

Industry
Nonprofit & NGOs
Company Size
501-1,000 employees
Headquarters
Brockton, MA
Year Founded
1887
Website
oldcolonyymca.org
Social Media