Job Description

Membership & Customer Service Manager - Brilliant Leisure Centre

Up to £35k + commission

North West London.

Our client is a well-regarded leisure and fitness facility with a strong presence in the local community. They're looking for a customer-focused Manager to look after all things membership and be the true face of the centre, driving membership sales while making sure every member and visitor has a genuinely brilliant experience.

This is a role for someone who lights up a room and means it. You'll lead a small team, manage the full sales journey from first enquiry through to renewal, and work hand in hand with the site's General Manager to grow membership revenue and elevate the overall member experience. If you thrive on being visible, building relationships, and turning a warm welcome into a loyal member, this is the sort of role that plays to your strengths every single day.

On offer is up to £35k plus commission, a genuinely supportive team environment, and real scope to make the front of house experience your own.

Working pattern: Full time, with flexibility to work some evenings and weekends as the role requires.

Key responsibilities:

• Sales and membership growth: Drive monthly sales targets and KPIs that contribute directly to membership growth.

• Member experience: Own the full sales journey from enquiry to retention, ensuring every interaction reflects excellent customer service.

• Team leadership: Manage and motivate a small front of house team, setting the standard for how members are welcomed and looked after.

• Partnership working: Work closely with the site General Manager to align sales activity with wider commercial and customer experience goals.

• Local presence: Build corporate and community partnerships and support local marketing activity to raise the centre's profile.

About you:

• A people person: A huge passion for customer service and a natural ability to make people feel welcome and valued.

• Sales driven: Comfortable working towards targets and KPIs, with a track record of contributing to sales or membership growth.

• A confident leader: Experience managing or supervising a small team, with the ability to lead by example on the floor.

• A team player: Happy working in partnership with senior site management to deliver shared commercial and customer goals.

What's in it for you:

• The chance to be the face of a well-loved local centre.

• Commission on top of a competitive base salary.

Your recruiter for this role is Helen Horton, Account Director at Love Recruitment, and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment across the fitness and leisure sector and work on a number of roles within the industry. If you're keen to be considered, please 'Apply Now'.