ASM Global

Membership Coordinator

ASM Global  •  United States (Onsite)  •  16 days ago
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Job Description

Job Title: Membership Coordinator

The Membership Coordinator is responsible for managing all aspects of membership recruitment, retention, and engagement within the club. This role involves providing excellent customer service to current and prospective members, coordinating membership processes, and supporting the club’s community-building initiatives. The Membership Coordinator plays a key role in fostering a welcoming environment and ensuring members have a positive experience.

Key Responsibilities:

  • Assist with new member recruitment, onboarding, and orientation
  • Maintain accurate and up-to-date membership records
  • Respond to member inquiries and provide outstanding customer service
  • Coordinate membership renewals, cancellations, and updates
  • Plan and execute membership engagement events and activities
  • Promote membership benefits and club programs through various channels
  • Collaborate with staff and leadership to develop retention strategies
  • Monitor membership trends and provide reports to management
  • Support the development of marketing materials to attract new members
  • Ensure compliance with club policies and procedures related to memberships

Qualifications:

  • Excellent communication and interpersonal skills
  • Strong organizational and administrative abilities
ASM Global

About ASM Global

ASM Global is the world’s leading venue management company and producer of live event experiences. Acquired by Legends in 2024, with over 400 premier venues worldwide, ASM Global operates and invests in the world's most important stadiums, arenas, convention centers, and theaters, including entertainment districts and mixed-use developments.

We produce over 20,000 live events annually, welcoming more than 164 million guests each year. As the global leader in content programming and revenue optimization, our best-in-class management leverages the latest data-driven marketing strategies to deliver maximum value and profitability for venue owners.

Beyond the walls of our venues, ASM Global is actively working to invest in people, strengthen our communities, and protect the environment. Our corporate social responsibility platform, ASM Global Acts, embodies a refreshing, modern commitment to social equity and global sustainability. A robust and growing DE&I initiative, commitment to local purchasing, and prioritizing green innovations (with an industry-leading 50+ certified green venues) are just a couple of examples of ASM Global’s impactful, environmentally friendly outlook.

As the global industry leader, we understand the importance of setting an exceptional example while having a great time doing it.

Industry
Unknown
Company Size
1,001-5,000 employees
Headquarters
Los Angeles, California
Year Founded
2019
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