Job Description

About Us

The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.

Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

We create a feel-good experience through our CARE values:

Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Benefits:

As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.

• Bonus holiday days to reward long tenure - because we truly value commitment.

• Wedding Day off (conditions apply).

• Birthday Day off (conditions apply).

• A paid Volunteer Day to support causes you're passionate about (available after one year’s service).

• 70% off meals while on duty and 25% off when off-duty.

• 25% off retail.

• 25% off spa treatments (if booked and taken on the day).

• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).

• Access to our Employee Assistance Programme, offering support for any challenges you may face.

• Personal development programs to support growth and for the considerable opportunities in our expanding group.

• Take advantage of our Cycle to Work scheme for a greener commute.

• Exclusive competition opportunities for team members with a golf handicap.

• STREAM, offering financial flexibility.

The Role:

We're looking for a passionate and customer-focused Membership Cluster Lead Manager to play a key role in managing and retaining our membership base across The Club Company. Working as part of the central membership team, you'll be responsible for membership administration, including renewals, direct debit collections, membership changes, suspensions and cancellations, while supporting our clubs to deliver an exceptional member experience. You'll build strong relationships with members and club teams, identify opportunities to retain and re-engage members, provide guidance and training to club teams, and ensure membership processes are consistently followed. This is a predominantly home-based role with occasional travel to clubs for training, support and team meetings.

Experience & Skills Required:

• A genuine passion for delivering outstanding customer service and building positive relationships with members.

• Excellent communication and interpersonal skills, with the ability to build rapport across all levels.

• Empathy and the ability to handle sensitive member conversations with professionalism and understanding.

• Strong administration and organisational skills with excellent attention to detail.

• Confidence in managing conflict and negotiating positive outcomes.

• The ability to work collaboratively as part of a team whilst supporting and motivating colleagues.

• Adaptability and a positive approach to change and continuous improvement.

• Experience in an administrative role, ideally within a membership-based or customer-focused business.

• Good IT skills, including Microsoft Office and the ability to learn new systems quickly.

• Experience in membership management, customer retention, debt recovery or renewals would be advantageous

Schedule:

• We operate a 7-days a week business, your required working pattern may include weekends and bank holidays

• This is a hybrid role with travel to all clubs as per the requirements of the business

Embracing You:

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.

Be yourself - we like it that way!