Full-Time | Fully Remote | Monday-Friday | 8:00 AM-5:00 PM CST | $18-$21/hour DOE
Why CareATC is Different (and Why You'll Love It Here)
At CareATC, we're redefining healthcare through a relationship-centered, employer-sponsored model focused on quality care—not patient volume.
Our Member Support Specialists play an important role in helping patients access the care, tools, and information they need. You'll serve as a key point of contact for members who need assistance with the patient portal, mobile app, eligibility, account access, and other healthcare-related questions.
This is a great opportunity for someone who enjoys helping people, solving problems, and working in a fast-paced phone-based environment—all from home.
CareATC Advantages
Fully remote position
Predictable Monday-Friday schedule
Company-provided laptop, monitor, headset, and Zoom phone
Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance
Clinic services and medications available at little to no cost for employees and dependents
Collaborative team environment focused on service, problem-solving, and patient experience
About the Job
As a Member Support Specialist, you'll provide front-line support to CareATC members across our patient-facing systems, including the patient portal and mobile app.
You'll spend much of your day on the phone helping members troubleshoot login and access issues, verify eligibility, navigate digital tools, and connect with the right CareATC resources. You'll also make outbound calls, support registration and account-related workflows, and help ensure each member receives timely, professional, and empathetic support.
This role is a strong fit for someone with customer service experience who is comfortable troubleshooting basic technology and working independently in a remote environment. Healthcare experience is highly valued, particularly for candidates who understand patient-facing workflows and the importance of protecting confidential information.
What You'll Do
Provide phone, email, and Zoom support for members using the CareATC patient portal, mobile app, and other member-facing systems
Troubleshoot login, account access, navigation, and basic application issues
Handle a high volume of member calls throughout the day while maintaining a positive, professional experience
Make outbound calls to assist members with portal and account-related issues
Verify eligibility for members who are inactive or not currently reflected in the system
Help patients connect with health centers and provide appropriate clinic contact information
Coordinate with third-party language services to support multilingual callers
Document member feedback and recurring issues and escalate concerns when appropriate
Assist with registration tickets, account-related queues, and manual queue cleanouts
Support Patient Experience initiatives and other special projects
Provide backup support to health centers during qualifying closures or extended outages
Partner with other Technology teams as needed
High school diploma or equivalent required
At least one year of experience in a call center, customer service, help desk, or technical support environment
Previous healthcare experience preferred
Previous remote work experience preferred
Comfortable working on the phone throughout the workday
Ability to troubleshoot basic issues across Windows, iOS, Android, and MacOS platforms
Strong customer service, active listening, and communication skills
Strong attention to detail and ability to manage multiple priorities
Critical thinking and problem-solving skills
Proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint
Training Requirements
To help set you up for success, new hires will attend four days of in-person training at CareATC Corporate in Tulsa, OK CareATC will cover airfare and lodging, and approved travel expenses will be reimbursed.
The CareATC Core4
Committed • Optimistic • Reliable • Empathetic
Ready to Make an Impact?
If you're passionate about helping others, enjoy solving problems, and want to make a meaningful impact behind the scenes of patient care, we'd love to hear from you. Apply today and help CareATC members stay connected to the care, support, and resources they need to live healthier lives.
We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at recruiting@careatc.com to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry.
If the position is not posted on the CareATC website, the job does not exist. Thank you!
Our mission at CareATC is to help employers take control of rising health care costs by improving the health of their workforce. Since 2000, we provide customizable healthcare solutions to employers that have succeeded in bringing patients and providers closer together. Our vision is to create the most sustainable solution to rising healthcare costs for employers of every size by promoting health, preventing disease, and providing a shorter path to care.
