F45 Training

Member Support Specialist

F45 Training  •  Austin, TX (Onsite)  •  4 months ago
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Job Description

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

The Member Support Specialist will:

  • Casual role, which requires early mornings, evenings and weekend work
  • Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
  • Responsible for studio tidiness and returning equipment to standards set by studio management
  • Participate in networking/community events as needed and studio promotions to generate new business
  • Stay up to date with, and implement FS8 brand and athletics standards at all times
  • Working front desk + establishing relationships with current and future members
  • Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
  • Attention to detail during shift for member experience
  • Stocking laundry, studio supplies, and rolling towels in preparation for classes
  • Willingness to evolve with new developments in the fitness industry
  • Professional attire + presence in studio
  • Representing the elements of the brand
  • Minimum of 20 hours/ week, + 40 calls/ shift
  • Any other duties as assigned

Requirements

  • Valid CPR and First Aid Certificate
  • Excellent customer service skills
  • Professional and effective communication skills
  • In-depth understanding of the benefits of Pilates, Tone and Yoga.
  • Passion for learning and attending continued education training
  • Punctual and Reliable
F45 Training

About F45 Training

Team Training. Life Changing. Rated #1 Best US Gym Chain by Men's Journal.

F45 Training is a leading boutique fitness franchise platform operating the F45, FS8 and Vive Active brands. F45 is a high-intensity (HIIT) interval training workout that utilizes proprietary technology, including a proven fitness platform that leverages a rich content database of thousands of unique functional training movements that offers members a new workout experience each day. FS8 is a progressive new fitness concept that remixes the best elements of pilates, tone and yoga. Vive Active is an innovative, high energy fitness concept that focuses on athletic reformer pilates. F45 is committed to supporting our expanding global franchise network in the high growth boutique fitness category.

Adored by celebrities and athletes alike, F45’s commitment to innovation goes well beyond the gym floor, with an ever-growing suite of proprietary fitness and business technology giving an unprecedented level of insight and control for both clients and franchisees. F45’s immensely popular training method, together with its scalable franchise business model, has seen this fitness phenomenon explode across the globe, with over 3,000 franchises sold across 67 countries since 2013.

Work With Us

Not only is F45 Training a great place to work out, it’s also a great place to work! Make your living making an impact and put your passion to work. Whether you’re at a desk or on the studio floor, you can change lives every day as an ally and expert in training, IT, finance, management, operations, business development, marketing, and much more.

Join the F45 Training team to become part of dedicated crew of fun-loving fitness enthusiasts. We firmly believe in people laughing, collaborating and enjoying themselves. Above all, we’re extremely proud to be a part of what we are creating and sharing with the world.

Franchise Opportunities Available Now!

https://functionalinspiredtraining.com/franchising/

Industry
Arts & Entertainment
Company Size
5,001-10,000 employees
Headquarters
Austin, Texas
Year Founded
2012
Website
f45training.com
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