Job Description

DMBA's Member Services department is hiring a part time Member Support Representative under a one-year agreement, with the potential for extension depending on individual performance and the evolving needs of the company. In this role the representative will assist participants both over the phone and in person, addressing their questions and/or processing a variety of transactions.

DMBA is responsible for administering health and financial benefits for organizations affiliated with The Church of Jesus Christ of Latter-day Saints. The Member Support Representative is expected to uphold DMBA's commitment to delivering exceptional service to both participants and employers.

Work Opportunity

We're looking for a candidate who enjoys helping customers through phone, email, and face-to-face interactions. This employee will be responsible for processing transactions and problem-solving directly with customers. This position also offers the opportunity to develop a comprehensive knowledge of benefits, supporting professional growth and advancement within the team. The position pays $ 22.16 an hour.

What you can expect

This position is offered as a one-year agreement and follows a hybrid work model, providing eligible team members with the flexibility to work remotely. Associates are expected to work onsite at the Salt Lake City office at least once per month, and additionally as needed to support customers, attend meetings, or participate in company events.

New associates take part in a thorough six-week training program that is facilitated by our team of experienced trainers. The training starts with a minimum of two weeks conducted on-site to ensure foundational learning and support. After these initial weeks, associates who meet the necessary qualifications may transition to a hybrid schedule for the remainder of the program. It is important to note that the training follows a classroom-style format, and therefore, time off is not allowed during this period.

Expectations for Member Support Representatives

At DMBA, we expect all team members to demonstrate and uphold our values of Trust, Respect, Unity, and Excellence.

Key Competencies

• Professionalism & Respect - Demonstrates courtesy and professionalism in all interactions with customers, colleagues, and leadership.
• Emotional Intelligence - Handles emotionally charged situations with calmness, positivity, and composure, even under pressure.
• Organization & Initiative - Possesses strong organizational skills and takes a proactive approach to responsibilities and problem-solving.
• Collaboration & Trust - Maintains a welcoming, team-oriented attitude while fostering trust and strong working relationships.
• Integrity & Confidentiality - Models accountability, ethical behavior, and discretion in handling sensitive information.
• Service Mindset - Is passionate about serving others and supporting DMBA's mission.

Skills & Talents

• Proven track record of delivering outstanding customer service
• Excellent interpersonal and active listening skills

• Positive attitude with strong energy and enthusiasm

• Strong data entry capabilities using web-based systems
• Exceptional attention to detail
• Ability to effectively manage multiple tasks
• Demonstrates initiative in fulfilling and exceeding job responsibilities
• Takes ownership and remains accountable in all assignments
• Self-motivated and able to work independently with minimal supervision
• Receptive to coaching and committed to ongoing professional development

Minimum Requirements

• High school diploma or equivalent
• Basic computer knowledge and proficiency in essential operations
• Proficient in both spoken and written English

Preferred Qualifications

• Experience working in a professional office or business environment

• Previous experience in a customer service call center or phone-based support role
• If applicable, familiarity with 401(k) and/or retirement pension regulations