Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
Care at Alan means joining a team of 100+ talented, committed and passionate Care experts from with a lot of interactions with Ops, Product, Sales and many other teams at Alan.
Your primary mission will be to deliver exceptional member support that is timely, transparent and empowering.
You'll develop deep expertise in healthcare systems to assist both individual members and B2B customers in maximizing value from Alan's products.
Beyond your core role, you'll contribute to company growth by providing insights to improve our products and services, assist with new company onboardings and collaborate across teams to drive strategic initiatives.
Beyond member support, each Care Expert will own a strategic projects to scale Care operations in Canada and match ambitious business objectives with a stellar member experience:
Work in close collaboration with Product, Ops, Sales and Insurance team
Leverage existing processes from Care 🇫🇷 🇪🇸 🇧🇪 while continuing to adapt to local context
High autonomy role within small Canadian team
Shape Care operations in 🇨🇦: flawless onboarding, proactive support, participate in shipping cross-functional improvements to the experience…
Participate to hiring
Another responsibility will be to mentor more junior members of the Care team, fostering a culture of continuous improvement and knowledge sharing.
You would be happy at Alan if you:
Have a genuine passion for member care and problem-solving
Demonstrate excellent written and verbal English communication skills
Are motivated and with a “builder” mindset
Are comfortable with technology and enthusiastic about using AI-powered tools
Excel in multi-channel support (chat, email, phone)
Display strong empathy and maintain composure under pressure
Show initiative and drive for continuous improvement
Enjoy collaborating, learning, and sharing knowledge with teammates
Bonus points if you know how the Canadian healthcare system works — if you don't, we will teach you. 😉
Everything else you know is a plus.
We want our team to be made up of a diversity of experiences and backgrounds, so feel free to apply if you come from the following backgrounds:
Operations
Project Management
Product
Account Management
We look for someone with 3+ years of experience.
Hard skills / Behavioural
Excellent and structured written & oral communication skills in English.
Outstanding problem-solving skills.
Great organization skills / Time management skills.
Ability to simplify complex topics.
Soft skills / Behavioural traits
User centricity and empathy: Always thinking about the member’s experience first and how to delight them.
Comfortable in fast-paced environments where there is a high level of uncertainty, ability to remain proactive and biased for action in exploratory project stages, at ease to self-start and work independently with a strong capacity to adapt
Highly adaptable and fast learner : excited to learn new tools, technologies and methodologies
Highly organized: able to handle many different tasks in parallel
Hands-on: not scared of getting their hands dirty and dive into any problem
Challenger: Portrays a general growth mindset and challenges Alan’s past decisions
Leadership: Able to attract top talents, lead, mentor and make people grow
This position offers competitive compensation including salary, equity, and comprehensive benefits within the A2-B1 range.
ℹ️ To work as a Member Support Expert - Canada 🇨🇦 you must reside in Toronto, ON or would be willing to relocate here.
If you're excited about this opportunity but don't check every box, we'd love to hear from you Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
🙌 Perks & Benefits Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
🤘 A strong culture People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
🔄 A quick note about the process
Note: While you're applying for a specific area, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here
Alan is the health partner that insures, prevents, and supports daily.
Founded in 2016 and the first new health insurance player approved in France since 1986, Alan quickly became an essential health partner.
Offering a unique service focused on prevention and physical and mental well-being, Alan uses technology to simplify access to care.
In addition to its insurance offering, Alan provides innovative services like personalized prevention plans, a virtual clinic accessible 7/7, an online optical center, and many ongoing innovations.
These services achieve an exceptional customer satisfaction level (NPS of 68).
More than 710,000 members use Alan across 33,000 companies of all sectors and sizes.
With over 600 employees, Alan operates in France, Spain, Belgium, and Canada.
