Position Type Full Time position
Department Member Support Center (Call Center)
Compensation $15.00 per hour
Available Shifts (Tues - Sat) (Thurs-Mon), Full Time Only):
Tuesday - Saturday 1pm to 10pm
Thursday-Monday 1pm to 10pm
*This is an in-office position, not a remote position*
Applicants selected for this position must be able to attend our 2-week paid training class from 10am-7pm Est Monday through Friday beginning on Monday, May 18th.
Day in the life:
After completing a two-week paid training, you’ll begin handling inbound phone calls, answering questions/concerns from current and future members as well as club staff regarding the Planet Fitness brand while delivering +1 customer service. In addition, you’ll help maintain department inboxes and monitor call volume as needed.
Who are we looking for?
Previous call center or customer service experience is recommended, bilingual is a plus! Must have high school diploma and be at least 18 years old.
Perks of Joining Our Team:
· Flexible Scheduling
· Free Planet Fitness Black Card membership
· On-site gym with massage chairs
· Health/Dental/Vision benefits for Full Time employees
· PTO plan for Full Time employees
· up to 40 hours of Personal Time for full and part time employees
Position Type/Expected Hours of Work:
This is a nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week.
EEO Statement:
Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Planet Fitness (NYSE:PLNT), one of the largest and fastest-growing operators of fitness centers in the U.S is taking the fitness industry by storm! Founded in 1992, we've revolutionized the industry with our combination of affordable prices, great value and non-intimidating Judgement Free Zone®.
Excel Fitness Holdings operates 150+ Planet Fitness clubs in Austin, Dallas/Ft Worth, Tulsa, Northwest Arkansas, North Carolina, Tennessee, Utah, Georgia, and Virginia. Their mission is to build a team culture and atmosphere constructed on trust, humility, and strong relationships, always leading by example and putting others first with the utmost integrity, dedication, and accountability.
Planet Fitness' mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®.
