Job Description

Member Support Coordinator | Location: 11149 Research Blvd, Austin, TX | Schedule: Monday – Friday 7:30AM – 4:00PM | FLSA Status Nonexempt

Austin Telco FCU is looking for a Member Support Coordinator to join our family. The Member Support Coordinator provides accurate, courteous, and efficient service to members by greeting visitors, determining their needs, and directing them to the appropriate department. This role also supports the Loan Service Center through administrative and clerical responsibilities while supporting Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

What You’ll Do:

Member Service & Reception Support

• Greet members in person and by phone while providing courteous, professional service
• Determine the nature of member requests and direct them to the appropriate department
• Provide general information regarding credit union services, benefits, and account balances
• Deliver accurate, timely, and service-focused support to members and visitors
• Maintain a professional and welcoming presence while assisting members, visitors, and internal staff

Administrative & Operational Support

• Organize and distribute daily mail to appropriate departments
• Receive and log overnight mail and packages for tracking purposes
• Ensure supplies are stocked and maintained within the Loan Department
• Perform clerical and administrative duties to support daily department operations
• Maintain organization and attention to detail while balancing multiple responsibilities

Operational Excellence

• Support smooth day-to-day operations within the Loan Service Center
• Maintain professionalism and reliability in a fast-paced office environment
• Contribute to a positive member and team experience while supporting operational needs
• Other duties may be assigned.

What You Bring:

• Experience: Minimum 1 year of related customer service, receptionist, administrative, or clerical experience.
• Education: High school Diploma or GED
• Specialized Knowledge: Understanding of professional office operations and member service practices. Familiarity with financial institution environments preferred.
• Communication: Strong interpersonal and communication skills with the ability to provide courteous, accurate, and timely service to members and staff.
• Organization & Attention to Detail: Ability to organize tasks, manage time effectively, and maintain attention to detail in a fast-paced environment.

Preferred:

• Prior experience in a financial institution or member service environment
• Familiarity with credit union products, services, and terminology
• Proficiency with Microsoft Teams, Word, and Excel

Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth in a collaborative and service-focused environment.

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer