At RAC, we create sustainable value for our members by building a culture grounded in trust and security, where our people are members first, empowered for growth and united to become a force for the better to drive meaningful change across WA.
As one of WA’s most trusted brands, our Contact Centre Consultants deliver efficient, personalised solutions that help members get back on the road. Join our Joondalup Contact Centre in June as a Member Solutions Consultant and be among the first point of contact for more than 1.3 million members.
About the role
Grow your knowledge of RAC products and services through comprehensive, full-time training and ongoing development.
Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance.
Confidently navigate multiple systems while delivering supportive, high-quality conversations with members.
Understand individual needs and offer tailored solutions.
Work alongside a supportive, motivated team that encourages collaboration and celebrates success.
Meet compliance requirements set by regulatory standards
This is a fulltime permanent position working 8 hours in length between Monday-Friday: 6am-10.30pm, Saturday – Sunday: 8am-6pm.
About you
We’re looking for adaptable customer service professionals who bring:
Strong computer literacy and the ability to confidently navigate multiple systems while engaging with members
Experience working in fast-paced environments with KPIs and sales targets, both individually and as part of a team
Clear, confident communication skills and the ability to build rapport
Empathy and resilience when supporting members through challenging situations
Available to work required shifts, including nights, weekends, and public holidays where applicable
Full Australian working rights
Better journeys begin at RAC
A career at RAC is more than just a job. We’re passionate about our people and committed to creating an environment that supports growth, diversity and wellbeing. You’ll enjoy:
Base salary of $68,340 + Super + Bonuses + Shift loading
Comprehensive fully paid training to set you up for success from day one.
Career growth opportunities as we love promoting from within.
A vibrant Social Club with over 900 members.
Access to exclusive RAC Member benefits.
Why RAC?
When you join RAC, you become part of one of WA’s most trusted organisations, committed to serving our members and giving back to the community.
If you’re passionate about making a real difference for our members and the WA community, we’d love to hear from you
If you need any assistance with your application, please email Smsrecruitment@rac.com.au
Apply now and help shape the future of member service at RAC.
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page.
