Supervise, assist and direct the activities of the team leader, senior member service representatives, and member service representatives within the Member Services telephone unit. Perform annual performance reviews of assigned staff. Responds to issues escalated from staff regarding information, education, issues or complaints providing solutions to problems in accordance with health plan’s policies and procedures. Develop and implement methods to improve customer service within the call center. Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) related policies in regards to all aspects of operations within the Member Services telephone unit.
Minimum of three-year college level work in business, health care administration or related work is required. Customer service experience preferred, health care resolving experience helpful but not required. Minimum of three years supervisory experience in a health maintenance setting required.
University Health is the only locally owned health system in San Antonio. For more than 100 years, University Health has been here to heal, improve health, train the next generation of medical professionals and ensure the people of San Antonio, Bexar County and South Texas have access to primary and advanced specialty care close to home.
Almost 11,000 employees and more than 1,200 physicians provide specialized services, including the region’s only Level I trauma center for both adults and children, and maternal and neonatal intensive care centers designated at the highest levels by the State of Texas.
As the region’s only academic health system, University Health is a hub of innovation and discovery, committed to delivering patient-centered, culturally competent, high-quality and compassionate care, based on a strong foundation of outcomes‐based research and innovative teaching.
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