Job Description

Member Services Specialist

Dow Credit Union in Saginaw, MI is seeking a dedicated and customer-oriented individual to join our Gratiot Road team as a Member Services Specialist/Teller In this role, you will serve as the primary point of contact for our credit union members, assisting them with their inquiries, account transactions, and fulfilling their financial needs. Your exceptional customer service skills and attention to detail will help build positive relationships between our members and Dow Credit Union.

Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award winning company? If so, please read on!

This position earns a competitive starting pay of $15.25 an hour. We provide terrific benefits to our part time staff, including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO) If this sounds like the right opportunity for you, apply today!

DOW CREDIT UNION: OUR MISSION

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay, excellent benefits, and a positive work culture We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

Member Services Specialist

We are a fast-paced and member-focused financial institution committed to providing exceptional service to our members. As a Member Services Specialist, you will be an integral part of our team, working with members to ensure a positive experience that enhances existing and potential member relationships

• Welcome and greet members in a courteous and professional manner.
• Process various account transactions, including cash and check transactions, transfers, withdrawals, deposits, loan payments, check requests, purchase of money orders, VISA gift cards, stamps, etc.
• Ensure accurate balancing of daily work within the required time frame.
• Provide superior service and adhere to the credit union's quality service standards.
• Protect credit union member assets by verifying member identities and adhering to security practices.
• Assist members in resolving basic account issues and provide problem resolution support.
• Utilize multiple systems, such as Card Wizard, Jabber, and Travelex, proficiently.
• Conduct check negotiations and determine holds according to credit union policy.
• Perform various file maintenance duties, including address changes, scheduled automatic payments and transfers, and travel dates.
• Apply check hold decisioning within your authority.
• Perform auditing functions for ancillary items such as stamps, gift certificates, and raffle tickets.

TO EXCEL AS A MEMBER SERVICES SPECIALIST

High school diploma or equivalency required

Up to six months of cash handling or customer service experience preferred.

ARE YOU READY TO JOIN OUR TEAM?

If you possess the required qualifications and are looking for a member service role, please submit your application along with your resume. We look forward to reviewing your application and considering you for this opportunity. Apply now to become a part of our team with our 3-minute, mobile-friendly application We look forward to meeting you!