Job Description
As a Member Services Specialist, you'll work directly with members on behalf of our software customers to resolve billing questions, manage account activity, and recover revenue. You're the human connection between our clients and the people they serve, acting as an extension of their accounts receivable and member management teams. This role is a great fit if you thrive in a high-volume phone environment, take pride in turning a frustrated caller into a satisfied one, and want to build expertise in fintech and fitness software.
What you'll do
- Handle a high volume of inbound and outbound member calls with professionalism, patience, and care
- Resolve member billing issues by reviewing accounts, diagnosing problems, and taking action to correct them
- Manage membership billing data, including holds, freezes, terminations, return fees, and reconciliations
- De-escalate tense situations with calm, empathetic communication and follow through to resolution
- Keep member financial records accurate and up to date using Daxko software systems
- Generate monthly reports and support operational processes as needed
- Meet weekly, monthly, and quarterly performance goals consistently
What you'll bring
- Six months or more of customer service experience, in any setting
- Strong communication skills, including the ability to listen actively and explain clearly
- Comfort working in a fast-paced, phone-based environment
- Solid computer skills and the ability to manage multiple tasks at once
- Experience with a CRM platform such as Salesforce
- High school diploma or equivalent
Nice to have
- One or more years of customer service experience, particularly with escalated or billing-related issues
- Fluency in a second language
- A bachelor's degree or equivalent experience
Additional Information:
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
👖 Casual work environments
🏡 Remote work
All your information will be kept confidential according to EEO guidelines.
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