Kern Family Health Care

Member Services Senior Support Clerk-Temporary

Kern Family Health Care  •  Bakersfield, CA (Onsite)  •  4 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

We appreciate your interest in our organization and assure you that we are sincerely interested in your qualifications. A clear understanding of your background and work history will help us potentially place you in a position that meets your objectives and those of the organization. Qualified applicants are considered for positions without regard to race, color, religion, sex (including pregnancy, childbirth and breastfeeding, or any related medical conditions), national origin, ancestry, age, marital or veteran status, sexual orientation, gender identity, genetic information, gender expression, military status, or the presence of a non-job related medical condition or disability (mental or physical).

This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency.

***On-site***

About us

Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

About the role

Under the supervision of the Member Services Supervisor and the direction of the Member Services Management, this position performs a variety of administrative support functions including clerical and data entry function as needed. The Member Services Senior Support Clerk is a full or part-time, hourly employee who is responsible for assisting the Manager, Supervisor and department in a variety of clerical functions for a Knox-Keene licensed maintenance organization (HMO).

Essential Duties and Responsibilities

  • Strive to live and practice KHS’ Mission, Vision and Values (MVV) every day, and strongly commit to advance the organization’s strategic plan.
  • Open all incoming mail and distribute the mail to the appropriate department/person according to departmental policy. Date stamps each piece of mail with current date.
  • Handle department returned mail and maintain the returned mail file. Correct addresses and re-mail as necessary.
  • Answer incoming calls and document interactions with callers in CRM
  • Make outgoing calls and document interactions with callers in CRM.
  • Composes simple letters, memos, confidential reports, and completes standard forms from information received in handwritten or typed form, generally without being given specific oral or written instructions.
  • Maintains departmental inventory.
  • Creates manual and electronic files; searches for files; retrieves information from files; monitors use of confidential and miscellaneous files and their contents; purges files and/or information from files; closes files.
  • Operates a variety of office machines such as, copier, facsimile, and multiple line telephone systems.
  • Retrieve copies of documents from files or scanned documents as requested by staff and other departments.
  • Keep record in files of all documents that are pulled.
  • Scan documents as needed.
  • Answer phones and screen calls.
  • Assists management staff and other departments in completing special projects, as assigned.
  • Performs other job-related duties as required.
  • Adheres to all company policies and procedures relative to employment and job responsibilities.

Employment Standards:

Education: High School Diploma from an accredited school or equivalent; (diploma or GED certificate required).

Experience: Two (2) years’ office clerical experience preferably in the managed care and /or health insurance industry.

Pay Rate: 19.00/hr

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis.

Kern Family Health Care

About Kern Family Health Care

Kern Health Systems, known as Kern Family Health Care, was established in 1993 as a managed care health plan, and is the largest health plan in Kern County. Kern Health Systems is committed to providing quality health care to our members. It is important to ensure good health through continuity of care by connecting each member to a provider of their choice within our provider network. Our extensive provider network includes the Traditional and Safety-Net Providers that historically delivered care to Medi-Cal recipients and private providers throughout Kern County and some parts of Los Angeles County. We believe good patient/physician relationships and effective preventive care are true indicators of our success. We also offer a continuum of care that extends beyond doctor visits. With a full range of health education classes and Care/Disease Management programs, we provide quality educational and preventive services to the population we serve. We are able to achieve this through partnerships with our providers and community-based organizations within Kern County. The difference is clear: We hold the standard high when it comes to quality health care for our members.

Our Mission:

Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

As Kern Health Systems continues to move forward, we will continue to uphold our mission of being dedicated to improving the health status of our members through an integrated managed healthcare delivery system. As the healthcare landscape has been transformed, we will pursue tomorrow with community and provider innovation, enhanced member access, and strengthened member health and wellbeing...Together.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Bakersfield, California
Year Founded
1993
Social Media