Imagine greeting each morning with purpose—helping others start their day with energy, connection, and community.
The Summit Area YMCA is seeking tech-savvy, customer-focused Member Service Representatives to support both our Summit and Berkeley Heights branches. In this highly visible, member-facing role, you will be the welcoming face of the Y, creating a positive and supportive experience for every person who walks through our doors.
As a Member Service Representative, you will help members check in, register for programs, and access information about everything from swim lessons to wellness classes. You will work in a fast-paced, people-centered environment where every interaction matters.
A warm, friendly presence, strong communication skills, and a genuine passion for helping others are essential to success in this role.
You Might Be the Right Candidate if you:
Key Responsibilities:
Salary & Benefits:
The salary range for this position is $17.50 to $20.00 per hour, based on experience.
Current available shifts include:
Member Service staff are required to be scheduled for at least two shifts per week. These must include at least one weekend shift, but may include two weekend shifts if needed and desired. Staff may have the opportunity to work up to 25 hours per week, based on available shifts.
The Summit Area YMCA offers generous employee benefits. Part-time benefits include a free YMCA membership, discounts on Y family membership, continued professional training and development courses, and an 12% contribution to the YMCA retirement plan upon eligibility.
At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you’re from, we believe that we’re stronger when we come together.
Requirements
Qualifications:
About the Summit Area YMCA:
We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area’s leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.
In 1886, we were founded as the Young Men's Christian Association, but today, we are The Y. Part of a world-class organization, we are one of the area’s leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across the New Jersey communities of Berkeley Heights, Gillette, Millburn, New Providence, Short Hills, Springfield, Stirling and Summit. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.
Our commitment to equal opportunity regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation shines through in the more than 15,000 individuals we serve annually in our free and fee-based programs and services. We aim to create a welcoming and inclusive culture in which our four core values — responsibility, honesty, caring and respect — are integral to everyday operations, as they guide everything we do. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. Through the generosity of our members, donors, and partners, we are able to offer financial assistance for our programs and services to those in need. No matter who you are or where you’re from, we believe that we’re stronger when we come together. The Y. For a better us.
