Who We Are
Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Learn even more about the work that drives us at personifyhealth.com.
Why This Role Matters
At Personify Health, our members are at the center of everything we do — and this role is often their first and most important point of contact. When a member is confused, stuck, or frustrated, you're the person who brings clarity and resolution. You'll field a wide range of inquiries, troubleshoot platform issues, and help members get the most out of their health benefits — all while representing clients who trust us to deliver. Every interaction you own is a direct reflection of Personify Health's commitment to making health simple and personal, and your performance drives the member satisfaction numbers that keep clients coming back.
This position is being posted for future hiring needs anticipated in Fall 2026. Applications will be reviewed and retained for consideration as opportunities become available.
What You'll Actually Do
Resolve member inquiries end-to-end: Handle inbound calls from members and clients across a variety of requests — from benefit questions to technical issues — owning each case through to a complete and accurate resolution.
Troubleshoot platform and product issues: Diagnose and resolve website and product-related technical problems in real time, escalating to the appropriate team when issues require deeper investigation.
Research using internal systems: Navigate multiple databases simultaneously to look up member information, investigate issues, and deliver accurate, timely answers.
Represent client program designs: Answer questions about client-specific benefit structures and Personify Health's role in supporting members' overall wellbeing, with accurate and confident knowledge of each program.
Follow through on unresolved cases: Track and follow up on inquiries that can't be resolved in a single interaction, ensuring no member falls through the cracks.
Maintain performance and quality standards: Consistently meet established metrics for call quality, resolution accuracy, and response time in a structured, high-volume environment.
Stay current on products and systems: Continuously build and maintain working knowledge of new and existing products, services, and tools so members always get the right information.
What You Bring to Our Team
Education & Experience:
Technical Skills:
Benefits
The Highlights:
Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.
Compensation: This position offers a base salary range of $19.00-$21.00 per hour, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.
Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.
Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.
We are the first and only personalized health platform to provide health plan administration, holistic wellbeing solutions, and comprehensive health navigation – all in one place. Personalized, human-centric, and powerfully simple, Personify Health helps businesses optimize investments in their members while empowering people to engage more deeply with their health.
Personify Health aims to address the issues of increasing healthcare costs and complexity by breaking down traditional silos found in healthcare and rejecting a one-size-fits-all mentality. Backed by decades of experience and global operations, the company brings together industry-leading health, wellbeing, navigation, and benefits solutions to offer a first-of-its-kind personalized health platform. The end-to-end platform makes it easier to proactively respond to people’s unique needs across their lives through a combination of data-driven personalization capabilities, a science-backed methodology, and concierge-level clinical services.
