You're the best at what you do. So are we. Imagine what we can achieve together!
We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.
What You’ll Do.
The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center.
An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU’s products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.
What We’re Looking For
In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:
Compensation Information: Offers will be commensurate with experience and education.
Other Compensation Includes:
We provide comprehensive benefits, with a focus on total well-being:
To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers
If you’re interested in a challenging and rewarding career then SECU is for you!
We can’t wait to get to know you!
SECU is an Equal Opportunity Employer
Founded in Baltimore in 1951, SECU is Maryland’s largest credit union with nearly 240,000 members. With $5+ billion in total assets, SECU is ranked among the top 50 credit unions in the nation. As a member-owned financial services organization, we pride ourselves on our exceptional customer service and financial tools that support the well-being of our members.
SECU embraces the credit union difference by giving back to the communities we serve through community outreach initiatives including scholarship programs and financial education workshops for high school and college students. With financial centers throughout Maryland, thousands of free ATMs, and mobile and online banking, SECU is always available to meet our members’ banking needs.
SECU is looking for new people to join our growing team! We offer a robust total rewards package that includes competitive salaries, comprehensive medical, dental, and vision benefits, a retirement plan with an employer match, an integrated, 12-month onboarding program, tuition assistance, and generous paid leave. SECU was recently awarded the 2018 James W. Rouse Excellence in Diversity Award for Midsize Employers and takes pride in offering a diverse and inclusive working environment. Browse all of our current openings at http://www.secumd.org
Equal Opportunity Employer. Federally insured by NCUA. Equal Housing Opportunity.
