NOTE: This is a Term position scheduled to end on October 1, 2026. A Term position is a staff position that generally exists for a period longer than six months but is not expected to last beyond one year. Although the position has an anticipated end date of October 1, 2026, staff who accept term positions are not guaranteed employment for the entire period and are employed for indefinite periods within the limits of the appointment. There are no guarantees of continued employment, either during the term of the appointment or after the position ends.
The Member Services Representative serves as a primary liaison between Vanderbilt Credit Union and its members. This front-line role is responsible for delivering exceptional service by assisting members with transactions, opening new accounts, providing education on products and services, and resolving concerns with professionalism and efficiency. The ideal candidate will foster trust, promote financial wellness, and support the credit union’s mission through reliable and optimistic service.
MemberServices(70%)
Greet and assist members in person, by phone, or by email with professionalism and care.
Process routine financial transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments.
Open and maintain member accounts, ensuring all documentation is complete and accurate.
Address member inquiries, resolve issues, and refer complex matters to the appropriate staff member.
Proactively identify member needs and recommend appropriate credit union products and services.
Educate members on credit union services, online banking tools, and basic financial literacy.
Assist members with account balancing, direct deposit setups, and payroll deduction forms.
Mail receipts, checks, and documentation in accordance with credit union procedures.
Maintain a positive, honest, and service-oriented attitude at all times.
BranchOperations(10%)
Operate in full compliance with applicable laws, regulations, and internal procedures.
Keep current with updates to services, policies, and transaction procedures.
Maintain accurate account records and ensure data integrity.
Exhibit reliability, professionalism, and a willingness to solve problems independently and collaboratively.
Teller(10%)
Provide backup support at the teller line as needed.
Process basic teller transactions with speed, accuracy, and attention to detail.
Administrative(10%)
Mentor and coach junior staff as needed, supporting a culture of growth and development.
Perform additional duties or special projects as assigned by the President.
Qualifications
At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.
