Join RT Health, Australia's oldest registered health fund.
About the Role
RT Health is looking for a Member Services Consultant to join our Contact Centre team. You will be the first point of contact for all members and other stakeholders when they contact the Fund. You will handle member queries on membership, payments and claims over the phone. You will provide outstanding services to our members and ensure a positive experience.
This is a permanent, full time role. Hours are Monday to Friday from 8:30am to 5:30pm. This role is based in the Sydney CBD with hybrid working available.
Responsibilities
• To assist current and potential members in all forms of member communication
• Liaise with other team members to ensure member inquiries are resolved at first point of contact or within one business day
• Deal with correspondence in a timely and accurate manner
• Provide a high level of professional customer service
• Undertake training, development and multi-skilling as required
• Ensure knowledge is maintained in all aspects of health insurance legislation to ensure compliance with the industry “code of conduct”
• Develop and maintain comprehensive knowledge of the fund’s products, operations, services, rules and benefits
About You
You are someone who possess a positive, enthusiastic and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture whilst ensuring we provide our members a professional and efficient service.
You will have:
• Previous experience in a similar role, ideally within a contact centre environment
• Exemplary customer service skills
• Well-developed written and verbal communication skills
• Ability and willingness to learn the Fund's products, operations, rules and benefits
• Previous experience in promotion of products and services.
• Solutions focused with a positive and resilient outlook
About RT Health
At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for. We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys.
Our members come first. Always.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning and provide opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.auto discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
For over 90 years, our members have trusted us to protect their health and wellbeing, and in return we’ve provided quality cover and healthcare that’s right for them.
Because as Australia’s largest not-for-profit health fund, we believe in delivering our members a level of care that’s uncommon.
From humble beginnings in 1932, we’ve grown to become the nation’s largest not-for-profit health fund, helping to protect the health and wellbeing of over 1.8 million Australians with health, life, travel or pet insurance. And we remain constant to our not-for-profit charter, continuing to provide the highest standard of healthcare while returning more benefits to our members.
We’re also proud of our many industry firsts. Over the years, we’ve been at the forefront of healthcare innovation, from introducing the first multicover plan to “cover the gap” in extras services, to opening one of the first health fund operated dental centre networks and launching Australia’s first on-demand injury cover*.
Because we believe in making healthcare understandable, affordable and high quality for our members, they’re empowered to make informed decisions about their health.
Through the HCF Catalyst program, we continue to invest in the future of Australia’s health by supporting small businesses with big ideas, and fund researchers working to improve health outcomes for all Aussies through the HCF Research Foundation.
We’re also committed to investing in the health and wellbeing of our staff. At HCF, we value diversity, inclusion and equality in the workplace, and are dedicated to creating a working culture where staff can flourish. We believe that giving employees a safe, healthy and sustainable work environment is a priority.
* Issued by HCF Life. Consider the PDS and TMD at getflip.com.au.
