Job Description

Galloway Ridge is an upscale continuing care retirement community offering top-quality care in a warm, welcoming environment, and we are looking for a Member Services Associate to join our team! The Member Services Associate, assists and supports the daily operations of the Member Services front desk, plays an important role in providing excellent service to members, residents and guests, and supports the work of the Member Services Manager.

This position will be 10 hours per week, with the potential to work weekends, morning, and evenings.

Responsibilities include, but are not limited to:

• Creating a welcoming environment by greeting members and addressing member inquiries both in person and via telephone.
• Scheduling appointments and enrolling participants in programs.
• Touring prospective members; processing new and creating contracts
• Processing point of sale transactions
• Assisting with marketing efforts and member retention
• Attend department related meetings.
• All other duties assigned include, but not limited to, enhancing the Resident and Member Experience.

Requirements

• High School diploma
• Two years customer service experience
• CPR/AED certified within three months of hire.
• Excellent interpersonal and communication skills; computer skills; cash handling skills; ability to perform multiple tasks at same time.

You will join an innovative team of over 300 employees who each contribute unique talent and expertise in a variety of hospitality, medical, and professional fields. Galloway Ridge employees embody our core values of caring, empowerment, integrity, and commitment.

Galloway Ridge offers an excellent salary and benefits package, including free membership to our onsite 20,000 square foot fitness facility, discounted meals, 2-year/4-year/continuing education scholarships, PTO with Mahalo Moments, wellness discount on health premiums, 403b with a generous company match, local discounts, and more.

#9 of the Top 25 Best Workplaces in Aging Services

Certified as a Great Place to Work®