Job Description

Member Services Administrator (PCN), PIVOTAL

London, United Kingdom

InMotion Ventures 3 Ltd

About us

InMotion Ventures 3 brings together two innovative brands, PIVOTAL and THE OUT, with a shared mission to redefine how people access and experience Jaguar and Land Rover vehicles.

While each brand offers a distinct service, both are focused on delivering a seamless, flexible, and premium customer experience.

PIVOTAL is transforming car ownership through a flexible subscription model, giving members access to the latest vehicles with a simple monthly payment that covers everything.

THE OUT is reinventing car rental in London by delivering high-end vehicles to customers’ doors. No rental desks, no hidden fees, just a smooth, first-class experience.

About the Role

As a key member of our Customer Service team, you will play an important role in supporting both brands. This position requires a proactive, self-motivated individual with a strong work ethic who is comfortable working independently while also contributing to a collaborative team environment.

You will need to be extremely organised with excellent attention to detail and able to work on your own initiative to support our customers who have obtained a Parking Charge Notice alongside other documentation requests.

This role is mainly remote, with occasional visits to our Old Street (London) office.

Requirements

What You’ll Be Doing

• Responsible for the end to end process of actioning all third party fines received including Parking Charges and Congestion Charges.
• The point of contact for any enquiry related to these charges via email, phone and webchat.
• Processing documentation requests including parking permits and travel documentation.
• Maintain excellent service throughout all customer interactions.
• Keeping clear and accurate records.
• Provide support to the wider Pivotal team where required such as invoice updates.

Skills & Experience

• Experience in a similar role where data input and accuracy were required.
• Knowledge of the penalty/parking charges process would be beneficial.
• Excellent written and verbal communication skills required (fluent in English, both written and verbal).
• IT literate with a good aptitude of learning new systems.
• Able to work independently but also take direction as part of the wider team.

Essential Attributes

• Organised.
• Adaptable.
• Customer focused.
• Accountable.
• Ability to prioritise workload.

Benefits

Alongside a supportive and collaborative culture, we offer:

• A permanent contract for long term stability
• A flexible, remote first working environment
• 25 days’ holiday + bank holidays, plus an extra day off for your birthday
• 2 additional volunteer days to give back to causes you care about
• A competitive salary + discretionary bonus scheme
• Contributory pension scheme to support your future
• Healthcare cash plan for everyday wellbeing

By applying to this position, you agree to allow InMotion Ventures 3 Ltd (Abbey Road, Coventry, CV3 4LF, inmotion@jaguarlandrover.com) to collect, store and process your resume, contact details and any other personal data that you submit. If InMotion is providing recruitment services to a third-party, you also extend this permission to our end client.

We will process this data for recruitment purposes only. The data will be stored in our Applicant Tracking System, (which stores data in the U.S and is fully compliant with EU data protection laws), and we will not share it with anyone else.

We would like to keep this data until our open role is filled and may choose to keep it in our database for future roles for up to 12 months.

Here’s a link to our privacy policy In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. You also have the right to lodge a complaint about the way we handle your data.