Job Description

MDA National is a not-for-profit doctor's mutual, also known as an MDO (Medical Defense Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practicing with confidence since 1925. Remaining true to our 'doctors for doctors' ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors. 

We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.

About the role - This is a 2 month contract role to start ASAP.

As a Member Service Administrator, you will play a vital role in supporting our Member Services team during our busy annual renewal period. Supporting our members via phone and e-mail, this role will ensure the smooth collection and processing of policy renewal payments, while assisting members with policy payment enquiries via inbound and outbound calls.

Key Responsibilities

• Respond to Member enquiries in accordance with the department’s established processes and service standards within the appropriate authority levels.
• Provide regular administrative support to the various functions of the department and from the broader division.
• Day to day management of high volumes of incoming emails and allocating of these emails to appropriate staff using SharePoint.
• Process Student and Final Year Student/Intern new business applications in accordance with established procedures.
• Daily collection of premium through running direct debits, BPay and Web payments and the relevant follow up for failed payments.
• Member Management and payment processing using inhouse systems and processes.
• Generation of relevant documents and communication in meeting compliance expectations.
• Action follow-up activities in a timely manner in accordance with department procedures.
• Maintain accurate and up to date Member records in accordance with department procedures.
• Action Third Party Online Services/Hospital requests in accordance with department procedures
• General administrative duties as required.
• To operate within delegated authority and comply with legal, regulatory obligations and requirements of our internal policies and procedures.
• Identify, manage and monitor risks associated with the MDA National group and its business.
• Compliance with the policies and procedures of MDA National including statutory policies. Completion of any training and associated assessments identified as a requirement of the position.

Skills and Experience

• Strong communication skills, both written and verbal.
• Confidence and maturity to communicate to a professional audience.
• Strong customer service skills with a genuine passion for delivering superior service.
• Highly organised with excellent time management skills.
• Tech savvy, strong computer literacy and the ability to use multiple platforms and screens
• Quick and capable learner with a strong attention to detail including the ability to get
• things right the first time.
• 2 years’ experience in a customer service/office administrative role highly desirable.
• RG146/Tier 2 qualification desired
• Previous experience within a member-based organisation, particularly in the healthcare or financial services industry would be advantageous.
• Sound computer literacy with high quality and proficient in Microsoft Office applications.
• Experience working in a highly regulated environment is desirable.

What's on offer?

Attractive remuneration.

Fantastic opportunity to join a well-established organisation with an outstanding team culture.

Contemporary approach to staff development.

Modern Melbourne Office Location

24/7 access to Employee Assistance Program.

How to Apply

Please click the ‘Apply’ button and upload a copy of your CV.

Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application!

For further information on MDA National’s work, culture and values, please visit:

Our website: https://www.mdanational.com.au/

Our social media: https://www.linkedin.com/company/118617/

To obtain a copy of the position description or to speak about this role in greater detail, please contact Nick Prest via email at humanresources@mdanational.com.au.