Job Description

Join the Vibe Team!

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe
in fostering an environment of inclusivity where every team member has the chance to grow
professionally. Guided by our core values – be inclusive, educate, embrace change, and seek
opportunities - we are dedicated to making a positive impact in the lives of our members and
communities. As we continue to grow and expand our team, we are seeking passionate
individuals who share our vision and are eager to join us in our journey. If you are someone who
is passionate about making a difference and is committed to creating a brighter future for our
communities, we invite you to explore this exciting opportunity at Vibe!

Your Role: Member Services Representative

As a Member Services Representative, you'll be the friendly face of Vibe, assisting members with a wide range of services-from opening accounts and renewing CDs to processing loans and recommending products that make life easier. Your goal? Deliver outstanding service while meeting all established sales and service goals set by the credit union.

What You'll Do

• Be the Expert: Open accounts, renew CDs, and handle account maintenance with confidence.
• Build Relationships: Communicate the benefits of Vibe products and actively cross-sell services that help members succeed.
• Support Lending: Process, underwrite, and disburse loan requests while ensuring compliance.
• Solve Problems: Respond to member inquiries and provide effective solutions.
• Stay Organized: Complete daily, monthly, and quarterly reports accurately.
• Be Flexible: Adapt to branch scheduling needs and assist with teller transactions when needed.
• Ensure Compliance: Follow BSA, AML, CIP, and CDD regulations every day.
• Go Above & Beyond: Provide notary and signature guarantee services and assist with special assignments.

What We're Looking For

• Education: High school diploma or equivalent.
• Experience: Customer or member service experience preferred.
• Skills: Strong communication, multitasking ability, and a professional attitude.
• Sales Savvy: Comfortable recommending products and meeting performance goals.

Why You'll Love It Here

• A culture that values service, growth, and community
• Opportunities to learn, lead, and make an impact
• A supportive team environment that celebrates success.

📌 Want all the details? Read our attached Job Description and learn more about this exciting opportunity!

Apply today and help us create opportunities that matter!