Job Description

We’re looking for a Member Service Representative to join our Steinbach Branch

If you’re the type of person who asks thoughtful questions, loves to help others, and seeks new challenges, then this is a great opportunity for you to join our deposit sales team. We are one of Manitoba’s largest credit unions, and we’re looking for someone with the passion and skills to go above and beyond for each of our members.

What’s your role at SCU?

As one of the first points of contact with members in-person, over the phone, and through digital channels, you are the face of SCU. This makes your role essential to our success. Knowing this, your goal is to provide advice to each member on their journey of saving and spending wisely. To do that, you will:

• Grow SCU deposits Achieve sales goals by thoughtfully helping people explore products and services that will best meet all of their financial needs, including deposit accounts and registered products (RSP, TFSA, RIF).
• Build and strengthen member relationships: Onboarding new personal & business members to SCU, provide solid advice in person, over the phone, and through digital channels.
• Refer members to other specialists: Answer questions to determine which specialists can best help members take the next step on their journey, such as lending or wealth management.
• Grow your skills and knowledge Learn more about a variety of role-related areas, including financial services, technology, and member service.

What do we need from you?

We are dedicated to offering our members capable and qualified guidance. Here are the experiences and abilities we’re looking for when hiring a new member of our team:

• Proven ability to achieve or exceed sales goals that ensure our members are offered the right products and services to meet their needs
• A detail and results-oriented mindset, with the ability to learn and work quickly, efficiently, and with a high degree of accuracy
• Excellent interpersonal, written, and verbal communication skills
• Ability to effectively prioritize, organize, and manage a changing workload
• Excel in a fast-paced and evolving environment by growing your skills and knowledge in a variety of role-related areas, including financial services, technology, sales, and member service
• Broad education and experience may be considered, as this role is a first step to many career paths within SCU. This includes:

• A Business degree or diploma with 1 year of sales experience; or
• Partial post-secondary education with 2 years of sales experience; or
• A high school diploma with 3 years of sales experience

Does this sound like the ideal role for you? Tell us about yourself by submitting a resume and cover letter.

How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive salary starting at $24.02 per hour based on skills and experience. In addition you would be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a healthcare spending account (premiums 100% paid by SCU)
• Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
• Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: Open until filled

We thank all candidates for their interest, however, only those selected for an interview will be contacted.