Job Description

Member Service Representative

Rock Energy Cooperative

Janesville, WI

Rock Energy Cooperative is looking for a Member Service Representative to work in Janesville, WI. The hours of operation are 7:30am-4:00pm, Monday through Friday. Pay range $20.00 - $25.00 per hour based on skills and experience. REC provides comprehensive medical, prescription and dental benefits at a 85%/15% employee split, a 401K with an employer contribution of 4% and an employer funded pension plan. Apply today to join this friendly, fast-paced team!

Essential Functions

• Proficiently answer incoming calls, provide member support, and direct calls to other departments as needed
• Assist with member billing needs including transfers of service and general account questions
• Collaborate and clearly communicate with other departments
• Provides a positive member experience with fair, friendly and courteous service
• Apply payments accurately to accounts, have strong money handling skills and accurately balance drawers daily
• Regular daily in-person attendance is required
• Strong work ethic
• Punctuality
• Possess strong time management and problem-solving skills
• Attention to detail is a must
• Ability to sit, stand, push, pull, walk, stoop, bend, reach above the shoulders, and occasionally lift up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
• Able to drive to all REC office locations and within a 25-mile radius of the South Beloit location if needed

Qualifications

• Consistently dependable
• Conscientious
• Friendly positive attitude
• Currently have and must continue to maintain a valid driver’s license
• Have reliable transportation to and from work and other sites as referenced above.

Knowledge Skills and Abilities

• Proficient in Microsoft Windows (Teams, Outlook, Word, Excel, SharePoint)
• Ability to quickly learn new software programs
• Bi-lingual in Spanish preferred
• Basic math skills
• Ability to navigate multiple software interfaces simultaneously
• Ability to multi-task
• Knowledge and ability to use office equipment
• Ability to professionally communicate verbally, non-verbally and in writing

Experience

• 2+ years’ experience in customer service
• Experience using Microsoft Windows
• 6 months’ experience working in an office environment preferred

Education

• High School Diploma or Equivalent required

Schedule

• This is an in-person position
• Monday – Friday – Excluding some holidays
• 7:30 am – 4:00 pm

** Pre-employment drug-testing and physical required

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.