We are looking for a Member Service Coordinator to join our team in Gothenburg.
In this role, you will be part of a close‑knit team working with marine insurance and supporting our members, brokers and underwriters on a daily basis. You will play an important role in ensuring that our documentation, data and communication are handled accurately and efficiently, contributing to a high level of service across the organisation.
This is a one‑year temporary position, with good opportunities for extension.
About the role
As a Member Service Coordinator, you will work closely with Underwriters and be responsible for managing policy administration and member service activities throughout the policy lifecycle. You will handle a variety of tasks independently while collaborating with colleagues across teams to ensure smooth workflows and a high level of service to our members.
Key responsibilities
· Issue and maintain insurance documentation in line with internal standards and processes.
· Maintain and update member, policy, vessel and premiums records.
· Coordinate sanctions screening processes where required.
· Collaborate closely with Underwriters to support policy administration, documentation, and member communications throughout the policy lifecycle.
· Ensure a high level of service and support for members through the timely handling of administrative requests. Register premiums, issue invoices, and support payment-related enquiries.
· Contribute to the continuous improvement of processes, workflows, and service delivery within Member Services.
Who you are
We are looking for someone who is structured, service‑minded and comfortable working in a fast‑paced environment. You take ownership of your work and collaborate easily with others.
Requirements
· Experience within marine insurance or a similar administrative/insurance/logistic role
· Strong written and spoken English
· Good knowledge of Word, Excel and PDF tools
· A detail‑oriented mindset and ability to manage multiple tasks
About The Swedish Club
The Swedish Club is a leading mutual marine insurance company, established in 1872 and headquartered in Gothenburg, Sweden.
With offices in key maritime hubs including Hong Kong, Athens, Singapore, Oslo, New York, and London, the Club provides P&I, FD&D, Hull & Machinery (H&M), and related marine insurance solutions to shipowners and charterers worldwide.
Application Process
Due to GDPR regulations, we are unable to accept applications via email. If you have any questions regarding the role or the application process, please contact Amanda Stenberg: amanda.stenberg@swedishclub.com
We apply a rolling selection process and encourage you to submit your application as soon as possible. Application deadline: 28 June
The Swedish Club is a leading marine mutual insurer with its head office in Gothenburg, Sweden, and branch offices in some of the world's strategic shipping centres; Oslo, London, Athens, Hong Kong, and Singapore.
The Swedish Club is a mutual, a non-profit-making organisation. Established in 1872, the Club is owned and self-managed and under the direct control of its members. All strategic decisions are taken by a Board of Directors drawn from the members.
Our members make up an international community of front-ranking shipowners who believe that quality comes first.
Every member has met our demanding conditions of entry. These standards cannot be met without total commitment to quality. In return, we provide insurance services of the highest quality; our members' premiums do not subsidise owners operating to lesser standards.
Mutuality means that the Club's interests are identical to the interests of the members. Our mutual aims include the safe and pollution-free operation of vessels.
Naturally, given the nature of shipping, it is impossible to eradicate all accidents. That is why we place such emphasis on service excellence in casualty situations. Our priority is to help the member solve the problem as quickly as possible, ensuring the vessel's swift return to trade.
