Job Description

Job Location: 100 FANNY ROAD - MOUNTAIN LAKES, NJ 07046
Position Type: Part Time
Salary Range: $15.92 - $15.92 Hourly

Job Shift: Day
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Member Service Associate
Lakeland Hills Family YMCA
Job Overview
The Lakeland Hills Family YMCA is seeking a friendly, energetic, and customer-focused Member Service Associate to join our team. Under the direction of the Member Services Director, this position serves as the first point of contact for members and guests, delivering exceptional customer service both in person and over the phone.
The ideal candidate is enthusiastic, professional, organized, and passionate about helping others while promoting the YMCA's mission and programs.
Key Responsibilities
As a Member Service Associate, you will:
- Welcome and greet members, guests, and visitors with a positive attitude.
- Provide outstanding customer service in person and by telephone.
- Answer incoming calls, transfer calls, and make facility announcements.
- Process membership transactions, renewals, program registrations, and retail sales accurately.
- Conduct facility tours and promote YMCA memberships and programs.
- Maintain an accurate cash drawer and perform end-of-shift balancing when required.
- Assist with distributing keys and towels to long-term locker members.
- Keep the Welcome Center, front desk, and member areas clean, organized, and inviting.
- Wash, dry, and fold towels as needed.
- Stay informed about facility schedules, events, classes, and program offerings.
- Prepare and distribute daily paperwork, schedules, and promotional materials.
- Attend required staff meetings and trainings.
- Support the YMCA's Annual Giving Campaign.
- Follow established YMCA policies, procedures, and substitute scheduling guidelines.
- Perform additional duties as assigned by the Member Service Director or Member Service Coordinator.
What You Get!
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- Earn extra income in a fun, supportive environment with a great team.
- Comprehensive, hands-on training to help you feel confident and successful in your role from day one.
- Valuable experience in a front desk and customer service position.
- Free YMCA Membership, including access to our state-of-the-art Health & Fitness Center, group exercise classes such as Pilates, Yoga, Cycling, and more. You'll also enjoy access to our regulation-size pool, exclusive member discounts, and special member-only opportunities.
- Priority consideration for future employment opportunities at the Lakeland Hills YMCA.
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Qualifications
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Required Skills & Abilities
- Excellent communication and interpersonal skills.
- Strong customer service orientation and relationship-building abilities.
- Positive, friendly, and professional demeanor.
- Ability to remain flexible and adapt to changing needs.
- Strong problem-solving skills and attention to detail.
- Ability to learn and effectively communicate YMCA policies, programs, and procedures.
- Basic cash handling and computer skills preferred.
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
The employee may be required to:
- Stand and walk for extended periods.
- Reach with hands and arms.
- Lift and/or move up to 50 pounds.
- Climb, balance, stoop, kneel, crouch, or crawl.
- Use hands for handling objects and equipment.
- Communicate effectively through speaking and hearing.
- Maintain close, distance, peripheral, and depth vision as well as focus adjustment.