Deseret First Credit Union

Member Service Agent

Deseret First Credit Union  •  $21/hr  •  West Valley City, UT (Onsite)  •  1 hour ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:

  • 12 paid holidays
  • Competitive compensation
  • Benefits, perks, and discounts worth a double-take
  • A positive atmosphere and co-workers who truly care
  • Enjoyable activities and wellness initiatives
  • Work-from-home flexibility

There are two schedules available, both have the possibility of being remote after mandatory in-office training:

Monday - Friday 8:30am - 5:30pm, as well as Saturday 8:45am - 2:00pm

Monday - Friday 10:00am - 7:00pm, as well as Saturday 8:45am - 2:00pm

The Member Service Agent provides service to members of the credit union by processing their financial transactions and educating them on credit union products and services over the phone and via email and other electronic correspondence.

We pride ourselves in taking excellent care of our credit union's members. Here is how you can help us accomplish that:

  • Takes incoming calls from members to assist them with account needs and transactions
  • Opens new accounts
  • Processes checks
  • Responds to members' e-mail and chat system inquiries
  • Provides credit union products and services to existing members

Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Requirements

Qualifications:

  • High school diploma or GED and six months of experience working with the general public required
  • Previous phone experience is helpful

Competencies:

  • Must be friendly, personable, professional, and service-oriented
  • Good oral and written communication skills
  • Ability to think outside the box and problem solve
  • Ability to multi-task and adapt to change
  • Spanish speaking is a plus

Computer/Software Skills:

  • Microsoft Office Suite; strong ability to learn new software programs

Salary

Starting at $21 per hour DOE

Deseret First Credit Union

About Deseret First Credit Union

Deseret First Credit Union exists to foster the financial independence and well-being of its members within the LDS community. Our reputation for providing value and empowering the community reaches beyond the borders of Utah, where our 13 branches are located.

Because we are a credit union, we have members, and not customers. We serve and provide our multi-generational membership with the very best in financial products and services, and we consistently adopt technological tools that make our experience both efficient and enjoyable.

We believe that giving back to others must be an ingredient to success, and that credit unions have a special role in that process. It all starts with our growing workforce. We are incredibly proud of the benefits package that we offer to our employees - a package that includes competitive salaries, 401(k) retirement plans with a competitive match, medical benefits with a Health Savings Account match for high deductible plans, dental benefits, employer-paid long term disability insurance, employer-paid life insurance, public transportation reimbursement, holiday and PTO pay for all employees, employer-paid doctor-on-call program, fun company activities, and a corporate wellness program. For information on this and more, visit https://www.dfcu.com/careers. NMLS # 403075

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
West Valley City, UT
Year Founded
1955
Website
dfcu.com
Social Media