Job Description

We are looking for Customer Sales & Service Consultants to join our Customer Hub (formerly known as the National Contact Centre) on a full-time permanent basis. In this role, you will take calls from new and existing customers across Australia, assisting them with their banking and financial needs.

About the role:

Our Customer Hub teams enjoy the flexibility of dividing their time between remote work and our Flinders Street head office, offering the best of both worlds. We are passionate about being available for our customers when they need us, which is why we offer core service hours from 7:00 AM to 11:00 PM, seven days per week with penalty rates applying for work on Saturdays, Sundays and Public Holidays.

We understand the importance of considering both business needs and employee preferences, and we are committed to supporting our team members in achieving a positive work/life balance. You can take advantage of a flexible, preference-based rostering system that allows you to manage your schedule in a way that suits your needs, including shift swap options.

Key responsibilities include:

• Delivering outstanding service to our customers over the phone and digitally, ensuring a seamless banking experience
• Showing genuine care for our customers when they need support and assisting them by being a knowledgeable resource on our products and services
• Recognising opportunities to promote and refer our products and services
• Encouraging customers to utilise our digital services
• Prioritizing and completing tasks with accuracy and efficiency
• Effectively navigating various contemporary systems and software

You’ll be part of a team that promotes a supportive and inclusive culture, with comprehensive ongoing training to ensure your success. We value the hard work of our team and make sure to incorporate fun along the way!

About You:

Don’t worry if you haven’t worked in a contact centre before, we are on the lookout for passionate people with a drive to deliver an amazing experience on every customer interaction. If you are a proactive customer service professional, who thrives working towards targets and making a positive impact for your customers, this could be the right role for you.

Due to our Customer Hub span of hours, you will need flexible availability across our core hours, including some evening, weekend and public holiday work.

This role is for you if you:

• Are a strong communicator, who shows empathy and composure
• If you genuinely enjoy helping people by providing positive customer service experiences
• Feel comfortable learning new digital systems and are quick to learn new skills
• Bring professional experience in customer service and complex problem solving

If you are ready to learn new skills and develop your career with a market leader, then we want to speak with you!

We provide you with a supported 12-week on-site training program and the tools you need to make your job easier before you the hit the phones.

This is an opportunity to step into a new role, grow professionally, and continue to make an impact within our organisation. Join us in shaping the future of People First Bank while advancing your career!

Why you'll love working here:

In 2023, People’s Choice and Heritage Bank united to create People First Bank — Australia’s largest mutual bank. We are 100% customer-owned with over 700,000 members and 2000+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory.

We’re proud to be an organisation that’s big enough to make an impact; agile enough to influence and do interesting work; and personal enough for you to feel genuinely supported and valued.

What you can expect from us:

• You will receive a corporate uniform allocation to build your own capsule wardrobe to represent our new People First Bank Brand
• ‘Shine’, a peer-driven recognition program that highlights your contributions
• Access to inclusive learning, development opportunities, and diverse pathways for growth and advancement
• Access to a dedicated employee rewards and benefits platform for wellbeing resources and discounts across a wide range of everyday products and services
• Employee banking benefits and discounted insurance products
• Wellbeing initiatives that care for your physical, mental and emotional health, including access to an Employee Assistance Program for you and your family
• Corporate health insurance discounts Competitive leave benefits, including two days of paid volunteer leave each year through our Good Squad initiative

When you come to work at People First Bank, you’ll be joining a team of friendly and motivated employees who value making a difference every day for our customers, community, and the planet.

Putting ‘People First’ starts with our team members and we are committed to creating a workplace where every team member feels respected, included and safe to be themselves.

Next Steps:

If this feels like the right opportunity and environment for you, we’d love to hear from you. Click Apply Now to submit your CV and cover letter.

Applications close EOD Friday 6th November 2026.

“Our diversity makes us stronger”

We are committed to fostering a diverse, inclusive, and culturally safe workplace and welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.