Job Description

We are looking for Customer Sales & Service Consultants to join our Customer Hub (formerly known as the National Contact Centre) on a full-time permanent basis. In this role, you will take calls from new and existing customers across Australia, assisting them with their banking and financial needs.

About the role:

Our Customer Hub teams enjoy the flexibility of dividing their time between remote work and our Flinders Street head office, offering the best of both worlds. We are passionate about being available for our members when they need us, which is why we offer core service hours from 7:00 AM to 11:00 PM, seven days per week with penalty rates applying for work on Saturdays and Sundays.

We understand the importance of balancing work and life, and we are committed to supporting our team members in achieving this balance. You can take advantage of flexible rostering options that allow you to manage your schedule in a way that suits your personal needs and if something doesn’t work, you can swap your shifts with another team member.

Key Responsibilities include:

• Delivering outstanding service to our customers over the phone, ensuring a seamless banking experience

• Showing genuine care for our customers when they need support and assisting them by being a knowledgeable resource on our products and services

• Recognising opportunities to promote and refer our products and services

• Educating customers on how to use digital and mobile banking tools to enhance their banking experience.

• Prioritizing and completing tasks with accuracy and efficiency

• Effectively navigating various contemporary systems and software

• Collaborating with you team to achieve strategic goals.

You’ll be part of a team that promotes a supportive and inclusive culture, with comprehensive ongoing training to ensure your success. We value the hard work of our team and make sure to incorporate fun along the way!

About you:

You’re a people first team player who understands what great service looks like. Proactive and results driven, you thrive on reaching goals and love making a positive impact for our customers.

This role is for you if you:

• Can communicate with empathy and clarity

• Genuinely enjoy helping people by providing positive customer service experiences

• Feel comfortable learning new digital systems

• Bring experience in customer service

Don’t worry if you haven’t worked in a contact centre before, we are on the lookout for passionate people with a drive to deliver an amazing customer experience every time.

If you are ready to learn new skills and develop your career with a market leader, then we want to speak with you!

We provide you with a supported 12-week on-site training program and the tools you need to make your job easier before you the hit the phones.

This is an opportunity to step into a new role, grow professionally, and continue to make an impact within our organisation. Join us in shaping the future of People First Bank while advancing your career!

Why you’ll love working here:

When you come to work at People First Bank, you’ll be joining a team of friendly and motivated employees who value making a difference every day for our customers, community, and the planet.

Putting ‘People First’ starts with our team members and we are committed to creating a workplace where every team member feels respected, included and safe to be themselves.

What you can expect from us:

• You will receive a corporate uniform allocation to build your own capsule wardrobe to represent our new People First Bank Brand

• ‘Shine’, a peer-driven recognition program that highlights your contributions

• Access to inclusive learning, development opportunities, and diverse pathways for growth and advancement

• Access to a dedicated employee rewards and benefits platform for wellbeing resources and discounts across a wide range of everyday products and services

• Employee banking benefits and discounted insurance products

• Wellbeing initiatives that care for your physical, mental and emotional health, including access to an Employee Assistance Program for you and your family

• Corporate health insurance discounts Competitive leave benefits, including two days of paid volunteer leave each year through our Good Squad initiative

In 2023, People’s Choice and Heritage Bank united to create People First Bank — Australia’s largest mutual bank. We are 100% customer-owned with over 700,000 members and 2000+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory.

We’re proud to be an organisation that’s big enough to make an impact; agile enough to influence and do interesting work; and personal enough for you to feel genuinely supported and valued.

Next Steps:

If this feels like the right opportunity and environment for you, we’d love to hear from you. Click Apply Now to submit your CV and cover letter.

Applications close EOD Monday 17 August 2026.

For questions or support, contact our Talent Acquisition Team:

careers@peopleschoice.com.au or hr.recruitment@heritage.com.au

“Our diversity makes us stronger” We are committed to fostering a diverse, inclusive, and culturally safe workplace and welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.