Job Description

FORUM Credit Union is a member focused, results driven financial institution who strives to provide the best customer service and financial advice to all of our members. Our mission is to help our members live their financial dreams FORUM serves families and businesses in the state of Indiana with convenient branch locations and online access from anywhere.

As a Member Relations Specialist you will be a trusted advisor to our members and process financial transactions.

Responsibilities

Daily responsibilities consist of:

• Performing advanced account maintenance and financial transactions
• Meeting monthly sales goals
• Encouraging fellow staff to meet monthly sales goals
• Assisting management staff with member service needs
• Performing outbound calls to gain business
• Opening and closing the branch and member service lines
• Administering cross training programs for branch employees
• Understanding and recommending all Credit Union products and services

This job might be for you if:

• You are a problem solver, with attention to detail
• You produce accurate and thorough results
• You have the ability to multi-task and adapt to change
• You are a team player, but can also work independently
• You want career opportunity and growth

Qualifications

What we are looking for:

• High School Diploma or Equivalent
• Previous Customer Service Experience
• Knowledge of Consumer Lending and Financial Products
• Proficient Computer Skills
• Enthusiastic and Positive Attitude

Employee Perks:

• Competitive Pay
• Student Loan Reimbursement
• Tuition Assistance
• Wellness Programs
• Community Involvement and Paid Volunteer Time
• Professional Development/Award Winning Training Program
• 401K with Match
• Comprehensive Benefits Package
• Generous Paid Time Off

Please note: A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.