Job Description

Make a real impact on Queensland communities as our Member Project Officer!

Do you thrive on building relationships, delivering practical projects, and creating great experiences for volunteers and members? Surf Life Saving Queensland is looking for a Member Project Officer to help shape how members join, belong, and stay connected to one of Queensland’s most iconic volunteer organisations.

In this hands-on role, you’ll work closely with clubs, branches, and stakeholders across the state to strengthen member onboarding, improve retention, and support strong, consistent club practices.

Why SLSQ?

• Contribute to an organisation that saves lives!
• Increase your take home pay with Salary Packaging
• Paid parental leave available
• Membership to Fitness Passport
• Employee assistance program EAP for health and wellbeing
• Convenient office location in South Brisbane
• Flexible and hybrid working options
• Onsite parking

What You'll Do:

• Partnering with clubs and branches to provide tailored, practical support.
• Designing and delivering onboarding resources, toolkits, and templates that make it easier for clubs to welcome new members.
• Supporting initiatives that improve conversion from enquiry to membership.
• Delivering projects that enhance member experience, connection, and retention—especially for priority cohorts.
• Attending community activations and engagement events.
• Gathering member insights to continuously improve how we engage and support our volunteers.
• Providing exceptional customer service to members, clubs, and the wider community.
• You’ll also support Junior Activities programs by improving consistency, reducing volunteer workload, and strengthening retention of juniors and their families.

About You:

• Working with children blue card or the ability to obtain one.
• Strong interpersonal and communication skills, with the ability to build trusted relationships.
• Experience planning, coordinating and delivering projects on time.
• Great problem-solving skills and an adaptable mindset.
• The ability to analyse information and identify trends or improvement opportunities.
• A genuine interest in community engagement, volunteerism or membership-based organisations.
• Knowledge of Surf Life Saving Queensland (or similar organisations) is desirable, but not essential.
• Ability to attend expos/events, club functions and meetings.

About SLSQ:

Surf Life Saving Queensland is a dynamic, purpose‑driven organisation committed to saving lives and building safer communities. Established in 1930, SLSQ now supports:

• 36,000+ members
• 57 surf lifesaving clubs
• 600+ staff
• Programs reaching 462,000+ community participants annually

Our proud history is built on volunteer dedication, community engagement and a lifelong commitment to beach safety.

Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. We are proud to be recognised as an employer of choice for women by Work180 If you need assistance or adjustments to fully participate in the application process, please submit this form - https://form.jotform.com/252088501136856.

If you’re excited about creating positive member experiences and supporting the future of volunteer surf life saving, we’d love to hear from you!