Location: Bengaluru,Karnataka,India
Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel's cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, Southeast Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotels suite of communication APIs, Ameyos omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D-funded company with $60 million in ARR.
We are seeking a highly skilled Infrastructure Engineer (MTS-3) to join our Infrastructure team. In this role, you will design, build, and operate scalable, reliable, and secure cloud infrastructure that powers high-throughput, distributed systems.
You will collaborate closely with application teams to enhance system performance, availability, observability, and developer productivity.
This role requires strong expertise in AWS, Kubernetes, distributed systems, and infrastructure automation.
What You will Do
Design, implement, and manage cloud-native infrastructure on AWS
Build, operate, and scale production-grade Kubernetes clusters
Develop and maintain infrastructure automation and tooling using Java or Go
Improve system reliability, performance, and observability across distributed services
Own and optimize CI/CD pipelines and deployment workflows
Troubleshoot and resolve complex production issues in distributed environments
Implement security best practices and ensure infrastructure compliance
Collaborate with cross-functional teams to drive platform and infrastructure improvements
Contribute to scalable system design and operational excellence
5+ years of experience in Infrastructure Engineering / Platform Engineering / SRE
Strong hands-on experience with AWS: Compute (EC2, Autoscaling), Networking (VPC, Load Balancers), Storage (EBS, S3) & IAM & Security
Deep expertise in Kubernetes: Cluster operations, Networking & service discovery, Scaling & performance tuning and Troubleshooting production workloads.
Strong programming skills in Java or Go
Solid understanding of Distributed Systems and System Design
Experience with Infrastructure as Code: Terraform (preferred) & CloudFormation.
Experience with monitoring and observability tools: Prometheus and Grafana.
Strong debugging and problem-solving skills
Experience with Service Mesh: Istio and Linkerd.
Exposure to high-scale distributed systems
Experience with microservices architecture
Knowledge of cloud security best practices
Experience building internal developer
Familiarity with GitOps workflows
Opportunity to work on high-scale, real-time communication systems
Collaborative and fast-paced engineering environment
High ownership and autonomy in solving complex challenges
Competitive compensation and benefits
Opportunity to influence infrastructure architecture at scale
Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries, we facilitate over 25 billion annual conversations through omnichannel, voice, agents, and bots. Exotel’s AI-powered solutions empower agents, bots and customers alike, enhancing interactions with conversational intelligence, and optimising resources to deliver exceptional CX and business growth. Exotel wins when you Win.
