Job Description

Member Navigator (Care Manager)

Department: Admin

Employment Type: Full Time

Location: Grand Rapids, MI

Reporting To: Paige Hendrickson

Compensation: $65,000 - $70,000 / year

Schedule Monday - Friday, 8am-5pm | Rotating on-call schedule during weekend hours.
Department: Avenues by Brio Living Services | Grand Rapids, MI

What You'll Do:
As a Member Navigator, you are at the heart of the Avenues experience, serving as a trusted advisor, advocate, and lifelong partner to our members. You don’t just support individuals; you build meaningful, enduring relationships that empower people to age with confidence, dignity, and independence. Avenues is a membership-based program designed for individuals who wish to age confidently and safely in their own homes. As a Member Navigator, you’ll be part of a forward-thinking team dedicated to elevating the standard of aging well and you’ll play a pivotal role in making that vision a reality.

Key Responsibilities

Member Support

• Provide personalized, one-on-one guidance to members, assisting them in understanding and accessing available healthcare and wellness services, benefits, and resources.
• Build strong rapport and therapeutic relationships with members, their families, and other healthcare team members.
• Clearly communicate members' rights, options, and responsibilities regarding healthcare and wellness.
• Enhance members’ and families’ health literacy by explaining medications, medical terminology, insurance.
• Conduct comprehensive assessments to identify members’ short- and long-term needs, developing actionable strategies and goals to address those needs.
• Oversee and coordinate caregivers and support staff in delivering high-quality care.
• Regularly monitor members' progress, address concerns, and adjust care plans as necessary.

Other Responsibilities

• Accurately document member interactions and changing needs in the Electronic Medical Record (EMR) system to inform and coordinate with the care team.
• Maintain financial accountability in line with organizational standards.
• Participate in after-hours phone calls and, when needed, conduct after-hours home visits.

The above is a summary of the position, it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Skills, Knowledge & Expertise

• Experience in healthcare navigation, case management, or as a medical/health professional is strongly preferred.
• Experience working with the senior population, required.
• Proficiency in medical terminology, required.
• A valid driver’s license, reliable transportation, and proof of auto insurance are required.
• Bachelor’s degree preferred, ideally in a related field.
• Strong interpersonal and communication skills, including active listening and the ability to show empathy.
• Demonstrated ability to develop and implement a holistic, wellness-focused approach to health and well-being for members.

Job Benefits

• Competitive Benefits for Full-Time Team Members – Enjoy Medical, Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Generous 6 weeks of Flexible time off per year—plus paid holidays on top of that.
• Career Growth & Development – Advance your career with tuition assistance and school scholarships up to $3,000 per semester.
• Wellness Program & Reimbursement – Prioritize your health and well-being, reimbursed 120 a year!
• Retirement Savings Plan – Secure your future with employer contributions.
• Team Member Referral Bonus Program – Earn $500 when you bring great people to our team!
• Mileage Reimbursement – Offered for work-related travel.

ACCESSIBILITY SUPPORTBrio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at loveyourcareer@mybrio.org BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYERBrio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state and local laws.
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