We have an exciting opportunity for Member Experience Officers to join the team full-time in our Heritage Bank / People First Bank Contact Centre in Toowoomba.
About the Role:
Being able to connect meaningfully and personally by putting ‘People First’ is core to our business and helps us to deliver financial security and prosperity to our customers. You will provide high quality service experiences by initiating quality conversations with our customers, providing the right solutions to assist them in achieving their goals and financial needs.
Operating Hours
The Contact Centre operates 24/7, so availability to commit to flexible shifts including outside of business hours and weekends is essential.
What you’ll be doing:
• Assisting members with their transactional needs and enquiries.
• Engaging in needs-based conversations to find the right solutions for our members, every time!
• Building relationships to help members achieve their long-term financial goals.
• Educating members on how to utilise digital and mobile banking tools to enhance their banking experience.
• Collaborating with your team to achieve strategic goals.
About You:
You’re a people first team player who understands what great service looks like. Proactive and results driven, you thrive on reaching goals and love making a positive impact for our customers.
This role is for you if you:
No banking experience? No problem, we’ll provide thorough, ongoing training to set you up for success!
We will consider applications from candidates in both the Brisbane and Toowoomba regions for this role, however the initial training will be completed at the Contact Centre in Toowoomba and the role will also require regular attendance (minimum one day per month) in office. We encourage you to put thought into how the work may be undertaken given your location and what support you may require.
This is an opportunity to step into a new role, grow professionally, and continue to make an impact within our organisation. Join us in shaping the future of People First Bank while advancing your career!
Why you’ll love working here:
When you come to work at People First Bank, you’ll be joining a team of friendly and motivated employees who value making a difference every day for our customers, community, and the planet.
Putting ‘People First’ starts with our team members and we are committed to creating a workplace where every team member feels respected, included and safe to be themselves.
What you can expect from us:
In 2023, People’s Choice and Heritage Bank united to create People First Bank — Australia’s largest mutual bank. We are 100% customer-owned with over 700,000 members and 2000+ employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory.
We’re proud to be an organisation that’s big enough to make an impact; agile enough to influence and do interesting work; and personal enough for you to feel genuinely supported and valued.
Next steps:
If this feels like the right opportunity and environment for you, we’d love to hear from you. Click Apply Now to submit your CV and cover letter.
Applications close EOD Friday 29 May 2026.
For questions or support, contact our Talent Acquisition Team: careers@peopleschoice.com.au or hr.recruitment@heritage.com.au
“Our diversity makes us stronger” We are committed to fostering a diverse, inclusive, and culturally safe workplace and welcome requests for reasonable adjustments to ensure all candidates can participate fairly and confidently in our selection process.
Through the merging of People's Choice and Heritage Bank, a new larger mutual bank has arrived.
People First Bank - our new brand - says exactly what we’re all about: people. As a leading Australian member-owned bank, we’re dedicated to you, your finances and your future.
We have an inclusive, friendly, professional and motivated team that works together to achieve and grow. Operating dual head offices in Adelaide and Toowoomba, we are staying true to our heritage and loyal to our roots.
Banking for you, better for all.
People First Bank, People's Choice Credit Union and Heritage Bank are all trading names of Heritage and People's Choice Ltd ABN 11 087 651 125, AFSL and Australian Credit Licence 244310. People's Choice Credit Union may be referred to as People's Choice across this page.
