Job Description

Member Experience Lead – WOTSO Sippy Downs

Part‑Time | Monday–Thursday

Thinking about a career change? If you’ve worked in retail, hospitality or customer
service and love staying busy, you already have the skills to thrive at WOTSO.

At WOTSO,we provide flexible, affordable office solutions for businesses of all sizes. Our spaces are built around community, connection and everyday convenience. More than just a workplace, WOTSO is a welcoming, community‑driven environment where no two days are the same.

We’re excited to welcome a Member Experience Lead to our Sippy Downs location - a
hands‑on role perfect for someone who enjoys variety, people, and taking
ownership of the member experience. Working closely with our Space Leader,
you’ll help ensure the space runs smoothly, feels welcoming, and delivers the
high level of service WOTSO is known for.

This role
is ideal for someone coming from hospitality, retail or customer service who’s
ready to step into a position that blends people, operations, sales support and
community engagement. With full training provided, we’ll set you up with
everything you need to succeed. 🌟

What You’ll Be Doing

Front of House & Member Experience

• Cover reception and be
  the first point of contact for members and guests
• Greet everyone with a
  warm, professional attitude
• Build strong
  relationships and respond to member feedback
• Support members with
  general enquiries (in person, phone and email)
• Conduct member tours
  and assist with converting smaller sales leads
• Host community events
  and activities
• Create and issue member
  communications
• Contribute to Instagram
  posting and local marketing initiatives

Space Presentation, Operations & Admin

• Daily setup and pack
  down of the space
• Oversee meeting room
  preparation and event coordination
• Assist with office
  reconfigurations and contractor visits
• Manage stock levels,
  consumables and site orders
• Onboard new members and
  help them feel at home
• Process payments,
  membership changes and CRM updates
• Prepare weekly site
  reports and assist with billing checks
• Maintain organised
  SharePoint folders and site documentation
• Jump in where needed -
  no job too small

About You

• Background in retail,
  hospitality, reception or customer service
• A natural doer - you
  see what needs doing and get onto it
• Friendly, confident and
  comfortable talking to people
• Organised, reliable and
  good at juggling tasks
• Happy being on your
  feet and moving around throughout the day
• Enjoy building
  community and creating great experiences
• Working holiday visa
  applicants welcome to apply

Why You’ll Love Working at WOTSO

• Work in a modern, light‑filled
  and creative space
• Be part of a genuinely
  supportive, community‑focused team
• Enjoy job variety - no
  two days are the same
• Comprehensive
  onboarding and training provided
• Access Friends of WOTSO
  and WOTSO Wellbeing perks
• Join an Australian‑owned
  company certified as a Great Place to Work™ three years running
• Opportunities to grow
  and develop your career
• Enjoy a consistent
  Monday–Thursday schedule

Ready to Bring Your Energy to WOTSO?

If you’re
ready to bring your enthusiasm, people skills and positive energy to a team
that values community, flexibility and connection, we’d love to hear from you.

👉 Apply via www.wotso.com/careers with your
resume and a cover letter.