Job Description

Member Experience Coordinator

Blue Ridge Mountain Club – Boone, NC

Pay: $17.00 per hour

Position Type: Full-Time

Department: Hospitality

Reports To: Director of Hospitality

Position Overview

This position combines the responsibilities of a concierge, restaurant host, and member services associate. The ideal candidate enjoys building relationships, assisting members, and creating welcoming, personalized experiences throughout the Club.

Key Responsibilities

Member Services & Concierge

• Welcome members and guests with warmth and professionalism.
• Answer phone calls, emails, and general member inquiries.
• Assist with Club information, member requests, and portal navigation.
• Support event registrations, member communications, and routine administrative tasks.
• Build relationships with members and anticipate their needs.

Restaurant Hosting

• Greet and seat members and guests at Jasper House and Lookout Grill.
• Manage dining reservations, seating arrangements, and waitlists.
• Communicate special requests and dining preferences to the service team.
• Maintain an organized and welcoming host station.
• Assist with smooth dining room operations during busy periods.

Events & Hospitality Support

• Assist with member event registrations, check-in, and preparation.
• Support Club activities and special hospitality experiences.
• Coordinate with Member Services and Food & Beverage leadership.
• Help maintain consistent service standards across Club operations.

Qualifications

Qualifications

• Previous hospitality, customer service, or restaurant experience preferred.
• Friendly, professional, and service-oriented personality.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, email, and reservation systems.
• Dependable, flexible, and team-oriented.
• Availability to work weekends, holidays, and occasional evenings.

What Success Looks Like

• Members feel welcomed, recognized, and valued.
• Reservations, registrations, and member requests are handled accurately.
• Communication between Member Services and Food & Beverage runs smoothly.
• Daily responsibilities are completed consistently and professionally.
• The employee contributes to a positive and supportive hospitality environment.

Compensation

$17.00 per hour

Blue Ridge Mountain Club POA is managed by CAMS, a community association management company. Eligible employees may have access to benefits including medical, dental, and vision insurance, a 401(k) plan, and other benefits according to applicable employment policies.

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.