Job Description

<div class="benefits"> <div><strong>Benefits:</strong></div> <ul> <li>Free uniforms</li> <li>Opportunity for advancement</li> <li>Training & development</li> <li>Bonus based on performance</li> <li>Flexible schedule</li> </ul> </div> <div class="trix-content"> <div>At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals.</div><div>The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere. </div><div> </div><div><strong>Benefits and Perks: </strong></div><ul> <li>Flexible scheduling</li> <li>Growth Opportunities</li> </ul><div> </div><div><strong>Job Expectations:</strong></div><ul> <li>Work your scheduled shifts and arrive on time every shift</li> <li>Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)</li> <li>Aim to exceed customer expectations at every opportunity</li> <li>Make eye contact with customers</li> <li>Smile authentically at customers</li> <li>Speak enthusiastically to customers</li> <li>Be attentive and courteous to customers</li> <li>Keep a sense of urgency and hustle when it comes to helping customers</li> <li>Keep a positive, upbeat personality.</li> <li>Be able to communicate clearly, professionally, and proactively when needed.</li> <li>Prior experience in sales, retail, or hospitality is helpful.</li> <li>Active CPR/AED certification preferred.</li> </ul><div><strong> </strong></div><div><strong>Job Responsibilities: </strong></div><ul> <li>Greet and check in members as they come in.</li> <li>Resolve customer issues in an effective manner.</li> <li>Sell memberships, retail, and merchandise.</li> <li>Follow up with prospects promptly.</li> <li>Ensure a safe and clean health club environment for members and staff.</li> <li>Open and close the facility if scheduled.</li> <li>Follow company policies, procedures, and best practices.</li> </ul> </div>