Are you a dynamic, enthusiastic leader with the knowledge and passion to meet your member’s needs?
Our Member Contact Center Supervisor is responsible for overseeing the daily operations of a team of Member Contact Center Representatives, ensuring exceptional Member service, operational efficiency, and team development. This role monitors performance metrics, manages escalated Member issues, and implements process improvements to meet organizational goals. The Supervisor serves as a liaison between management and front-line staff, driving accountability, engagement, and professional growth within the team.
JOB REQUIREMENTS & RESPONSIBILITIES
EDUCATION & EXPERIENCE PREREQUISITES
BENEFITS & TOTAL REWARDS
PAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$31.85 - $39.85
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers Equal Opportunity Employer.
Monday through Friday 8:30-6:00 Saturday 9:00-2:00
40 hours weekly
LBS Financial Credit Union was established in 1935 as the Long Beach School District Employees Federal Credit Union. Originally, the Credit Union served employees of local school districts and colleges and select local businesses. Today, those groups are still eligible for Membership in addition to anyone who lives or works in fifty cities surrounding the greater Long Beach area, Riverside County, San Bernardino County, Orange County and San Diego County. The Credit Union currently serves over 140,000 Members and has over $2 billion in total assets.
As a not-for-profit financial institution, LBS Financial is owned by its Membership. The Credit Union's profits are returned to the Membership in the way of competitive rates, low fees and improved services. The Credit Union's Board of Directors are all volunteers and also Members of the Credit Union. Because of its structure, LBS Financial can continue to focus on the needs of our Members first and foremost (we report to our Members - not stockholders).
LBS Financial is committed to serving the local area, focused on connecting families, neighbors, and our community with paths to success. It’s through a shared purpose and common goals that we connect with our Members while providing access and direction to make their financial dreams a reality. We work hard to always do what’s right for our Members. Our Members enjoy outstanding value in their day-to-day banking at LBS Financial through our competitive rates, low fees, and convenient account access. The Credit Union is also dedicated to making an impact in the community through employee volunteerism and local support for groups with an emphasis on public education or improving our local environment, and the well-being of our community.
