Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving?
We’d like to welcome a Call Center Representative (Member Contact Center Representative I) responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.
REQUIREMENTS & RESPONSIBILITES
Note: LBS Financial is normally open for business Monday – Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.
EDUCATION & EXPERIENCE PREREQUISITES
BENEFITS & TOTAL REWARDS:
PAY RANGE:
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$20.00 - $22.00
Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.
Note: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.
For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers EOE
Monday -Friday 8:30 AM-6:00 PM
Saturday 9:00 AM - 2:00 PM occasional
Full-Time (40 Hours/Week)
LBS Financial Credit Union was established in 1935 as the Long Beach School District Employees Federal Credit Union. Originally, the Credit Union served employees of local school districts and colleges and select local businesses. Today, those groups are still eligible for Membership in addition to anyone who lives or works in fifty cities surrounding the greater Long Beach area, Riverside County, San Bernardino County, Orange County and San Diego County. The Credit Union currently serves over 140,000 Members and has over $2 billion in total assets.
As a not-for-profit financial institution, LBS Financial is owned by its Membership. The Credit Union's profits are returned to the Membership in the way of competitive rates, low fees and improved services. The Credit Union's Board of Directors are all volunteers and also Members of the Credit Union. Because of its structure, LBS Financial can continue to focus on the needs of our Members first and foremost (we report to our Members - not stockholders).
LBS Financial is committed to serving the local area, focused on connecting families, neighbors, and our community with paths to success. It’s through a shared purpose and common goals that we connect with our Members while providing access and direction to make their financial dreams a reality. We work hard to always do what’s right for our Members. Our Members enjoy outstanding value in their day-to-day banking at LBS Financial through our competitive rates, low fees, and convenient account access. The Credit Union is also dedicated to making an impact in the community through employee volunteerism and local support for groups with an emphasis on public education or improving our local environment, and the well-being of our community.
