Job Description
MEMBER CONCIERGE - Annapolis
Application Deadline: 30 July 2026
Department: Hospitality
Employment Type: Full Time
Location: Annapolis
Compensation: $16.00 - $18.00 / hour
FULL-TIME OR PART-TIME | $16-$18 PER HOUR, PLUS SALES COMMISSIONS
The Member Concierge is the first and last person most guests see. This is not a passive reception job. It is a hospitality and sales position for someone who can make people feel welcome, stay organized during a busy shift, and confidently explain the value of membership.
Key Responsibilities
• Welcome guests, provide shop tours, and manage check-in and checkout.
• Answer calls, texts, and emails and schedule appointments accurately.
• Explain membership options and sell memberships, upgrades, services, and retail products.
• Support rebooking, retention, and member account maintenance.
• Coordinate with service providers to keep appointments and service flow on track.
• Process payments, maintain accurate records, and keep the front desk polished and organized.
• Handle routine guest questions and concerns with professionalism and good judgment.
Skills, Knowledge and Expertise
Previous sales, hospitality, retail, salon, spa, or customer-service experience preferred.
• Comfort discussing prices, asking for the sale, and working toward goals.
• Strong communication, organization, and computer skills.
• Experience with booking, point-of-sale, CRM, or scheduling software is helpful.
• A high school diploma or equivalent and evening and weekend availability.
